Amazon Technologies, Inc.

Callspace, Inc.

Michael Vernon Lee

William C Archibald

Doug Kurtz

Eric B Aschner

Mani Madhukar Bansal

Richard J Manley

Craig Fryar

Carmichael J Simon

Systems, methods, and computer-readable media are disclosed for dynamically determining highlights of media content based on user interaction metrics and/or social media metrics. In one embodiment, an example method may include determining media content streamed to user devices over a time period and corresponding to a live event, determining user interaction data associated with the media content and indicative of user interactions with the user devices, determining, using the user interaction data, a quality score for a time interval during the time period, the quality score indicative of user engagement in a segment of the media content, determining, using the time interval and segment-by-segment metadata, a stream start time and a stream end time for the segment, generating, using the stream start time and the stream end time, a clip of the segment, and determining, using the quality score, that the clip is to be included in a highlight.

Dynamically determining highlights of media content based on user interaction metrics and/or social media metric

In one or more embodiments, one or more methods and/or systems described can transform an inbound call into one or more call streams and/or call states that can include at least one of a contextualized or personalized message, a promotion, a coupon, an offer, a voucher, an advertisement, and an opt-in program, among others. For example, the one or more methods and/or systems described can perform: receiving identification information associated with a telephony device; determining, based on the identification information, a message for the user; and sending the message to the telephony device. For instance, the message can include a coupon or discount for a good or service. In one example, the coupon or discount can be sent via a short message service text message. In another example, the coupon or discount can include a computer-readable image that can be sent via a multimedia messaging service message.

Contextualized telephony message management

Growing community of inventors

Cedar Park, TX, United States of America

Michael Vernon Lee