Unify Gmbh Co. Kg

Siemens Enterprise Communications Gmbh & Co. Kg

Siemens Aktiengesellschaft

Ringcentral, Inc.

Michael Tietsch

Karl Klaghofer

Holger Prange

Bruno Bozionek

Werner Stoeckl

Jurgen Totzke

Ralf Neuhaus

Rainer Zimmermann

Rainer Uecker

Thomas Scharnagl

Dieter Hemkemeyer

Christian Correll

Heinrich Haager

Klaus Wille

Jürgen Totzke

Heinrich Hummel

Oliver Veits

Alfons Fartmann

Heribert Müller

Werner Schneider

Werner Stockl

Martina Kauffmann

Gerald Liebe

A telecommunication system and a method for transferring media data from a first client over a QoS-sensitive network to a second client. The system and method can permit media data, which contain a first media type with a first traffic class and a second media type with a second traffic class to be bundled by the first client into second packets. In each second packet, the traffic class for each media type is marked in layer 4 and/or layer 5. The second packets can be transmitted toward the second client. Either before or during the transfer to the network, the second packets can be unbundled using the markings in layer 4 and/or layer 5 and then bundled into first packets, each of which has only one of the traffic classes. At least some of the first packets can then be transmitted over the network to the second client.

Method and telecommunications arrangement for transferring media data having differing media types via a network sensitive to quality of service

A telecommunication system and a method for generating a real time connection between a first endpoint and a second endpoint in an IP network using an ICE STUN connectivity check follow a procedure that includes the steps of generating a list of possible connection paths between the first endpoint and the second endpoint, establishing a respective priority for each possible connection path included in the list, and generating the real time connection between the first endpoint and the second endpoint. During this procedure first there is an attempt to generate the real time connection using the highest-priority connection path. If this is not possible, then the system attempts to establish the real connection using the connection path with the next highest priority, until the real time connection is actually established. Furthermore, for each possible connection path, its respective quality-of-service value is determined and is considered when establishing its priority on the list.

Telecommunication arrangement and procedures to establish a RTC connection between a first and second endpoint

In one aspect, a method used to determine services in a network is provided. For a plurality of devices, information pertaining to a location of the respective device is stored in a location information item. A location information item providing a location of a user is generated. At least one of the plurality of devices to be used by the user based on the generated location information item and to the stored location information items is automatically selecting; a status report is transmitted to a device used by the user, with the user being offered the use a service via the status report, the offered service effected by the selected device.

Method and unit used to determine useable services

In a method for setting up a communication link between a first telephony terminal (PA) and a second telephony terminal (PB) in a communication network which transports data packets, in particular on the Internet, with the aid of at least one signaling Server (SA, SB), in particular with the aid of an SIP Server, the first telephony terminal informs a first signaling Server that a call is intended to be made to the second telephony terminal. The first signaling Server which has been informed or a second signaling Server which has been informed by this first signaling Server recognizes that the call is intended to be made with a particular quality of Service and sets up a communication link between the first telephony terminal and the second telephony terminal, which link corresponds to this quality of Service.

Method for setting up a communication link

The invention concerns a telecommunication system () and a computer-implemented method for transferring media data from a first RTC client () over a QoS-sensitive network (N) using the real-time protocol (RTP) to a second RTC client (), wherein the quality of service is based on different traffic classes and the media data contain a first media type with a first traffic class (QoS) and a second media type with a second traffic class (QoS), comprising the following steps:

In a method for addressing messages in a computer network in which two different types of address are used, wherein at least one first network element () uses exclusively a first type of address, at least one second network element () uses exclusively a second type of address and at least one third network element () uses both types of address, at least one third network element () is a communication terminal which, besides its function as a communication terminal, also performs a function as an address converter for messages for which said communication terminal is neither the original sender nor an ultimate recipient.

Method for addressing messages in a computer network

The invention relates to a method for monitoring a communication system, comprising: acquiring and storing data about timeout events or faulty transfers in connection with at least one signaling process in at least one first communication terminal () of the communication system; and creating a collection of such data and transferring () said collection to a collection point () for said data in the communication system.

Method for monitoring a communication system

In a method for setting up a communication link between a first telephony terminal (PA) and a second telephony terminal (PB) in a communication network which transports data packets, in particular on the Internet, with the aid of at least one signalling Server (SA, SB), in particular with the aid of an SIP Server, the first telephony terminal informs a first signalling Server that a call is intended to be made to the second telephony terminal. The first signalling Server which has been informed or a second signalling Server which has been informed by this first signalling Server recognizes that the call is intended to be made with a particular quality of Service and sets up a communication link between the first telephony terminal and the second telephony terminal, which link corresponds to this quality of Service.

In a method procedure for managing a caller's call to a call center with a call center agent, an agent is defined to receive the call and identified as the responsible agent for an incident assigned to the call. A relationship is created between the responsible agent and the incident. Then a token is generated that allows the relationship to be addressed without containing any individual connection or personal data for the responsible agent. The token is made available for the caller so the token can be activated when the caller resumes contact with the call center. The token causes the caller to be connected to the responsible agent or a proxy if the token is activated when contact is resumed.

Procedure and mechanism for managing a call to a call center

In a method for addressing messages in a computer network in which two different types of address are used, wherein at least one first network element (4, 5, 6, 7, 8) uses exclusively a first type of address, at least one second network element (14, 15, 16, 17, 18) uses exclusively a second type of address and at least one third network element (9, 10, 11, 12, 13, 14) uses both types of address, at least one third network element (9) is a communication terminal which, besides its function as a communication terminal, also performs a function as an address converter for messages for which said communication terminal is neither the original sender nor an ultimate recipient.

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Kaufering, Germany

Michael Tietsch