Cisco Technology, Inc.

Michael T Maas

Alan Darryl Gatzke

Ryan L Bloom

Jeff B Lindborg

Systems and methods for tuning a dictionary of a speech recognition system includes accessing a voice mail record of a user, accessing a recorded audio file of a name of the user in the voice mail record spoken by the user, providing the audio file to a speech recognition system, processing the audio file in the speech recognition system and obtaining a text result, determining whether a confidence score of the text result is below a predetermined threshold, and adding, at least, the name of the user to a list of low confidence names. Alternate spellings for the low confidence names can then be added to the dictionary.

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Shoreline, WA, United States of America

Michael T Maas