Sorenson IP Holdings, LLC

Captioncall, LLC

Michael Stimpson

Brian Chevrier

Michael Holm

Christian Lalor

Jennifer Mitchell

A method may include creating a priority order among two or more transport media based on an availability of each transport medium when a request to establish an outbound communication session is received. The method may further include receiving the request to establish an outbound communication session with a contact and selecting a transport medium of the two or more transport media based on the priority order and one or more user identifications associated with the contact. The method may also include selecting a software controller in response to the selection of the transport medium based on the software controller being associated with the selected transport medium and sending the request to establish the outbound communication session to an electronic device by the selected software controller through the selected transport medium. The method may also include establishing the outbound communication session with the electronic device through the selected transport medium.

Managing communication sessions with respect to multiple transport media

A computer-implemented method to store messages is disclosed. The method may include obtaining a minimum message length for stored messages. The minimum message length may be greater than zero. The method may further include determining an amount of available storage space allocated for storage of user messages on a computer-readable medium. The method may also include, in response to a communication session not being established between a user of a first communication device and a second communication device and in response to the amount of available storage space being greater than zero but being insufficient to store the minimum message length, not storing a user message and providing an indication that there is no available storage space.

Storing messages

A method may include obtaining, at a device, a first input that results in audio playback of a first stored message and establishing a network connection between the device and a remote transcription system. The method may include directing audio of the first stored message to the remote transcription system and obtaining transcriptions of the audio from the remote transcription system during playback of the first stored message. The method may include maintaining the network connection after playback of the first stored message and obtaining a second input that results in audio playback of a second stored message. The method may include directing audio of the second stored message to the remote transcription system and obtaining transcriptions of the audio from the remote transcription system during playback of the second stored message. The method may include obtaining an indication to terminate the network connection and terminating the network connection.

Maintaining network connections

Apparatuses and methods are disclosed for automatically connecting to a relay service and establish a captioning communication session during a call between a hearing-impaired user and a far-end user. The apparatus includes communication elements configured to receive captions from a relay service, and a processor configured to automatically connect to the relay service and establish a captioning communication session during a call responsive to a determination that a connection to the relay service failed during a time in which the hearing-impaired user desired captions to be enabled. A method includes determining captions are desired by the hearing-impaired user at a first time to be enabled for display to the communication device during a call, detecting a failed connection to the relay service at a second time, and automatically connecting with the relay service and establishing a new captioning communication session at a third time during the call.

Automatic connection to a transcription system

A method for automatically delaying playback of a message at a captioning device may include obtaining, at the captioning device, a request to playback of the message. The method may also include, in response to the request, automatically delaying the playback of the message at the captioning device in order to allow the captioning system to receive the audio of the message from a beginning of the playback of the audio of the message.

Automatically delaying playback of a message

A method to detect dial tone on a telephone line may include taking samples of incoming audio on a telephone line. The method may also include determining volumes of the samples. The method may further include determining whether the volumes of a threshold number of the samples are at or above a threshold volume. The method may also include, in response to determining that the volumes of a threshold number of the samples are at or above a threshold volume, determining that the incoming audio on the telephone line includes a dial tone.

Detecting dial tone on a telephone line

A method for automatically delaying playback of a voice message at a captioning device may include receiving, at a captioning device, a request from a user to play back a voice message that is stored on the captioning device. The method may also include, in response to the request from the user, automatically delaying the playback of the voice message, at the captioning device, until an establishment of a connection between the captioning device and a remote call assistant, in order to allow the remote call assistant to caption on the captioning device, in real-time, the voice message from the very beginning of the playback of the voice message.

Automatically delaying playback of a voice message at a captioning device

Communication device and related methods for automatically connecting to a captioning communication service to receive text captions following an interruption during a call

A method to adjust a phone number is provided. The method may include receiving a first phone call at a telephonic device and obtaining a phone number from the first phone call. In some embodiments, the phone number may identify an origin of the first phone call. The method may further include prepending a digit to the phone number and storing the phone number with the prepended digit in a memory in the telephonic device. In some embodiments, the method may further include using the stored phone number to initiate automatic placement of the second phone call.

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Taylorsville, UT, United States of America

Michael Stimpson