Asapp, Inc.

Michael Sebastian James Griffiths

Satchuthananthavale Rasiah Kuhan Branavan

Jessica Gammon Langdorf

The present disclosure relates to a system, method, and computer program for extracting utterances corresponding to a user problem statement in a conversation between a human agent and a user. The system obtains a set of utterances from a natural language conversation between the human agent and the user. The system uses a problem-statement classifier to obtain machine-generated predictions as to whether each natural language utterance in the set relates to a problem statement. The system selects one or more utterances from the set as corresponding to a problem statement based on the predictions. The system provides the selected utterances to a downstream system for further processing. In certain embodiments, the problem statement classifier includes an encoder that creates an utterance embedding for each utterance and a prediction module that uses the utterance embeddings to predict whether each utterance corresponds to a user problem statement.

System, method, and computer program for extracting utterances corresponding to a user problem statement in a conversation between a human agent and a user

Growing community of inventors

New York, NY, United States of America

Michael Sebastian James Griffiths