Dropbox, Inc.

Michael Roeder

Sean Beausoleil

Steven Kabbes

Jack Dubie

George Milton Underwood, Iv

Adam Cue

Anthony DeVincenzi

David Barshow

Veronica Zheng

Andrew Steven Long

Steven Flory

Scott Cannon

Ringo Law

Kevin Ewe

George Milton Underwood Iv

A message management service can enable a client to search and retrieve of messages from one or more messaging services. The message management service can stage delivery of results to the client to reduce response time for identification of messages satisfying a query. Initially, the message management service can send information descriptive of results, which the client can display. The message management service can send subsequent responses including supplemental information associated with a result and/or actual messages.

Enhancing performance of message search and retrieval

A message management service allows a user to access and manage messages from various message services. The user can access the message management service using a message management client application executing on a client device and can draft messages using the message management client application and send the messages through the different message services. The message management service can add information to messages sent using the message management client application that can be used to identify and organize the messages. A secure sent-message identifier can be added to messages sent by the message management service to reliably indicate that the messages were sent by the message management service.

Secure sent message identifier

Filtering rules for incoming messages can be dynamically generated by a message management service based on patterns in the user's behavior. The message management service can analyze event records associating user actions with features of messages to detect correlations between message features and resulting actions, including correlations across multiple messaging accounts belonging to the same user. Based on correlations, the message management service can provide a suggested rule to the user's client device, and the user can accept or decline the suggestion.

Dynamic filter generation for message management systems

A system and method for synchronizing messages between client application instances and a message service provider includes a connection service communicatively coupled to a plurality of client messaging application instances; a first intermediary transfer layer with an inbound message data queue that queues message updates of a client application instance and an outbound message data queue that queues message updates and notifications from a mailbox service layer; a mailbox service layer communicatively coupled to the connection service through the first intermediary transfer layer; a second intermediary transfer layer with an mailbox message data queue that contains queued message data directed at the mailbox service layer and a message service data queue that contains queued message updates directed at a message service layer; and a message service layer configured for message interactions with an outside message service provider.

System and method for serving a message client

A message management service that acts as intermediary between a messaging service and a client device can generate a synchronization data bundle for a message that includes an external message identifier usable to retrieve the message from the messaging service. The message management service can send the synchronization data bundle to the client along with the message, and the client can store the synchronization data bundle for each message in its local data store. The client can later return the synchronization data bundle to the message management service, which can use information contained therein to facilitate synchronization and related operations.

Distributed synchronization data in a message management service

Message management services can include processing an email to identify relevant content from among all content in the email and converting the identified relevant content into a simple, easy-to-read format. For example, message management services can apply multiple parsing strategies to an email. Each strategy can attempt to parse the email to identify relevant content and to output results that include any identified relevant content and an associated confidence score. The results having the highest confidence score can be selected. The identified relevant content included in the selected results can be converted into a flat string with stylings and links for displaying relevant content of the email in a simple, easy-to-read format.

Identifying relevant content in email

Systems and methods for identifying threads of related messages. A computer can associate messages with threads by storing a thread identifier (thread ID) identifying a thread and associating the thread ID with a message identifier (message ID) of each known message that belongs to the thread. The computer can inspect a message to determine whether the message identifies a reference message. Before assigning a thread ID to the message or a reference message, the computer can determine whether a message ID for either message is stored in association with a thread ID. If a thread ID is stored for a message ID of either message, the computer can assign the thread ID to message IDs of other reference messages. If a thread ID is not stored for a message ID of either message or is different for either message, store a common thread ID in association with both messages.

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Oakland, CA, United States of America

Michael Roeder