International Business Machines Corporation

Michael R Maletich

Richard Albert Welp

Matthew Charles Compton

Nikhil Khandelwal

James Arthur Fisher

Shinobu Fujihara

Louis Daniel Echevarria

Daniel Loewus-Deitch

A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem. A corresponding system and computer program product are also described herein.

Error reporting and technical support customization for computing devices

An apparatus, system, and method are disclosed for displaying health spatially and temporally. A status module records a health status for each of a plurality of components at a plurality of temporal instances, wherein the health status instances are recorded in a history file. An interconnection module records interconnection relationships for the plurality of clusters in a resource file. A display module displays a system graphical representation comprising a graphical representation for each of the components, each interconnection relationship for the components, a health status for each component, and a transitional health for each component. The system graphical representation is for a specified temporal instance. The transitional health portrays a change in health status over a plurality of temporal instances.

Apparatus, system, and method for displaying health spatially and temporally

A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem.

A method of establishing a prioritization for transmission of log files from a remote computer to a central repository involves receiving a first log file package at the central repository from the remote computer, the first log file package having been generated in response to a predetermined event at the remote computer, tracking which logs of the first log file package are utilized at the central repository, updating priority of the logs, designating additional log files that were not part of the first log file package that are to be included in a second log file package, sending a list of the log priorities and the designated log files from the central repository to the remote computer, and receiving the second log file package at the central repository from the remote computer.

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Chicago, IL, United States of America

Michael R Maletich