Avaya Inc.

Michael R Levacic

Lynn H Smith

Hongguang Li

Gregory P Schin

Marc A Geist

Dwayne W Ockel

Stan W Wilkison

Stuart M Shepherd

Sheila Higgins

Douglas S Brown

A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.

Managing contact center metrics

Growing community of inventors

Kitchener, Canada

Michael R Levacic