Hsbc Technology & Services (usa) Inc.

Hsbc Technologies Inc.

Michael R Antognoli

Martin Hayes

Ronald M Lesandro

Paris F Roselli

Richard Gemma

Michael J Sullivan

John P Flood

Trevor Johnson

Sonu Gupta

Darren P Loveday

Yilu He

Darrick R Brooks

Srinivas Lakshman

Neil T Parsons

Atakorn Tangtrakul

Anil Diwan

The present invention provides, in alternative embodiments, a computer architecture and/or computer implemented methods for account opening. In some embodiments, an integrated, component-based technology platform, globally standardized, business configurable account opening processes are separate and decoupled from the user interface screens and are directly manageable by business functionality and/or personnel. In various embodiments, the invention provides pause and resume, save and retrieve, cross-channel, metrics, audit tracking, data logging, and/or straight-through processing capabilities for account opening.

Account opening computer system architecture and process for implementing same

An integrated customer communications computer system is configured to provide outbound customer communications. The communications computer system generates documents associated with the communications in a predefined format, in real-time or in batch, by merging templates comprising static data received from a template repository, dynamic data received from at least one component of an account opening system, and static content for the templates received from a content repository. The communications computer system includes a communication manager, a plurality of transmission channels, an interface for managing the templates and the content, and a document repository. Various embodiments are described, including a computer implemented method of providing customer communications using an integrated customer communications component and/or module.

Integrated customer communications computer system and process for implementing same

The present invention provides, in alternative embodiments, a computer architecture and/or computer implemented methods for account opening. In some embodiments, the invention provides an integrated, component-based technology platform in which globally standardized, business configurable account opening processes are separate and decoupled from the user interface screens and are directly manageable by business functionality and/or personnel. In various embodiments, the invention provides pause and resume, save and retrieve, cross-channel, metrics, audit tracking, data logging, and/or straight-through processing capabilities for account opening.

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Chicago, IL, United States of America

Michael R Antognoli