International Business Machines Corporation

Messageone, Inc.

Versata Development Group, Inc.

Trilogy Development Group, Inc.

Other

Dell Marketing Usa, L.p.

Michael Nonemacher

Jeremy Weinrib

Scott Bonneau

Igor Postelnik

Samy Mahmoud Aboel-Nil

Morten Moeller

Graham Carlos Sanderson

Michael I Rosenfelt

Satin Mirchandani

Damion A Heredia

Chris Scharff

Phil G Gilbert

Petko Chobantonov

Matthew Alan Howitt

Adam B Cotner

Alexander J Moffat

Mathew A Howitt

Jocelyn E Goldfein

The method and system of the present invention provides an improved technique for processing email during an unplanned outage. Email messages are redirected from the primary server to a secondary server during an unplanned outage such as, for example, a natural disaster. A notification message is sent to users alerting them that their email messages are available on the secondary server by, for example, Internet access. After the termination of the unplanned outage, email messages received during the unplanned outage are synchronized into the users standard email application.

Method and system for processing email during an unplanned outage

An arbitrary number of custom catalogs for an arbitrary number of customers can be published from a single database of seller catalog data. Custom browse hierarchies can be generated for each of the custom catalogs. The custom catalogs are subsets of the catalog database, and are generated in accordance with a set of rules that defines the scope of the content of the custom catalog. The rule sets define a series of sequential searches by which a subset of the product SKUs contained in the database are returned. A primary hierarchy is maintained that can have a scope coextensive with the primary database. Custom browse hierarchies can be pruned to render their scope approximately coextensive with each subset. The custom catalog subsets and the custom browse hierarchies are generated periodically through a virtual publication process.

Browse hierarchies customized for rules based custom catalogs

System and method for displaying information regarding a business process. A diagram of the business process may be displayed on a display. The diagram may include a plurality of icons connected by lines, where each of the icons represents a respective step in the business process and the lines indicate flow paths between the steps. Historical data regarding the business process may be received. The historical data may be analyzed to determine information regarding steps and/or flow paths in the business process. Graphical indications associated with one or more icons and/or lines in the diagram may be displayed. The graphical indications may visually indicate characteristics of corresponding steps and/or flow paths in the business process. For example, the graphical indications may indicate lengths of time, costs, or other characteristics associated with various ones of the steps. The graphical indications may indicate path traversals of ones of the flow paths.

Business process diagram data collection

Business process diagram visualization using heat maps

Modification of a diagram for business process optimization

Business process diagram visualization using timeline-based heat maps

Custom browse hierarchies for subsets of items in a primary hierarchy

Systems and methods which provide translation and/or transformation of messaging data, such as that collected by a distributed management method, for collection, consolidation, processing, and/or analysis are shown. Preferred embodiments of the present invention provide data translation schema to manipulate raw data stored in a first database or databases, such as a staging database, to store useful information in appropriate locations of a second database or databases, such as a data warehouse. Preferably, for each data source monitored in a messaging environment, collected raw messaging data is parsed into appropriate positions of a staging database. Thereafter, data transforms of the present invention preferably manipulate and/or process data of the staging database and provide useful information for storage in a data warehouse.

System and method for transformation and analysis of messaging data

An arbitrary number of custom catalogs for an arbitrary number of customers can be published from a centrally maintained database of seller catalog data. The custom catalogs are subsets of the catalog database, and are generated in accordance with a set of rules that defines the scope of the content of the custom catalog. The rule sets define a series of sequential searches by which a subset of the item SKUs contained in the database are returned. For extranet buyers, the subsets for each rule set are maintained in a subset table. Whenever a user authorized by a particular buyer wishes to browse the unique catalog subset assigned to that buyer, any queries regarding the catalog will result first in a search of the full catalog database, and the results from the full search are pared down to only those items the SKUs for which have entries in the subset table associated with the buyer's assigned subset. A buyer-authorized user browses the catalog using a standard PC and browser, and SKUs returned to the user based on the user's query will include descriptive information such as descriptive text, pictures etc., which are displayed by the browser. Buyers who are not coupled to the seller via an extranet connection can have customized subsets of the total catalog database produced in accordance with their own rule sets, and formatted and delivered off-line for incorporation into their web sites and procurement networks.

Rules based custom catalogs generated from a central catalog database for multiple entities

Growing community of inventors

Austin, TX, United States of America

Michael Nonemacher