Microsoft Technology Licensing, LLC

Michael Meulemans

Davide Massarenti

Sridhar Chandrashekar

Dandan He

Karuna Koneru

Ghim-Sim Chua

Phil Cupp

Anand Vaidyanathan

Nate Clinton

Avronil Bhattacharjee

Aaron H Averbuch

Mazhar Naveed Mohammed

Majeed D Salman

Anthony S Chavez

Pierre Jacomet

Joseph Dadzie

Jason J Roberts

Daniel Li

Ken Showman

A catalog for maintaining a store of public and private limited distribution release software changes in a single location. A method for distributing limited distribution release software changes to clients via a network comprises receiving a search request, authenticating the client, querying a database of limited distribution release software changes, filtering the returned data according to a screening criteria, and providing the returned data to the client. A further method receives a request from a client to develop a limited distribution release software change, develops the limited distribution release software change, adds the developed limited distribution release software change to a catalog, notifies the client, and provides an interface to the client for accessing. A system further links knowledge base entries with related limited distribution release software changes.

Accessible limited distribution release software change catalog

Network service for a software change catalog

A system and method for facilitating the selection and implementation of software updates while minimizing the bandwidth and processing resources required to select and implement the software updates. In one embodiment, an update service controls access to software updates, or other types of software, stored on a server.

System and method for managing and communicating software updates

Described is a system and method for searching multiple disparate search engines. More particularly, a search system provides search engine manager that operates to provide a standard interface with which one or more search engines may be queried through a search client. The search system being extensible, allows for the addition of search engines beyond the time of the initial construction of the search system. Each search engine, being wrapped around a COM (component object model) object, first registers with the search system through the wrapper, the wrapper providing communication between the search engine manager and the search engine. When initiated by a client, a query is transmitted to the search engines in series, the search engines execute the query in parallel, and the results are returned asynchronously to the client.

System and method for searching multiple disparate search engines

The present invention manages information about support incidents on a computer. The invention gathers information about a support incident, associates the support incident with a support channel, and collects current and historical information from the computer. Implementations of the invention may also package and send the gathered and collected information to a support vendor. The invention comprises methods of performing these tasks, systems that perform them, computer-readable media that contain computer-executable instructions that when executed perform the methods or provide the systems, and data structures stored on computer-readable media having fields that represent software objects useful in performing the methods or providing the systems.

Methods and systems for reporting and resolving support incidents

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Renton, WA, United States of America

Michael Meulemans