United Services Automobile Association (usaa)

Uipco, LLC

Michael Justin Cairns

John Raymond Harris

Kevin Kenneth Fiedler

Joshua Samuel Leonard

David Alexander Lilley

Yuibi Fujimoto

Robert Bruno Pace, Jr

Alexander B Nagelberg

Michael Wayne Lester

Michael Joseph Gaeta

Kevin Kenneth Fielder

Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.

Methods and systems for transferring call context

Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.

Systems and methods for authenticating a caller

Techniques are described for generating a seal that is applicable to an object, and scanning the seal to access encoded data to be used for verifying one or more characteristics of the object. The seal may be applied to a tangible document, such as a document printed on paper. The seal may encode data that is particularly associated with the document. For example, the seal may encode a hash of at least a portion of the information (e.g., text) included in the document. In some instances, the seal may encode a digital version and/or metadata of at least a portion of the information in the document. A scan of the seal may retrieve information useable to verify the authorship, provenance, originality, and/or unaltered contents of the documents. In some instances, the seal may encode information that enables the presentation of hidden information and/or metadata associated with the document.

Digitally encoded seal for document verification

Techniques are described for routing service requests in a service environment. Received requests received may be analyzed to determine characteristics of each request, including a category of the request, a difficulty of the request, and the individual who submitted the request. A list of pending requests may be presented in a user interface (UI) according to a hierarchical set of filters. A service representative (SR) may select a pending request to handle and, in response, a service session may be initiated between the SR and the individual who submitted the request. Each request may be assigned a point value according to a set of configurable rules, e.g., based on the difficulty of the request, the amount of time it has been pending in the queue of requests, and/or other characteristics. The point value of the request may be added to a score of the SR who handles the request.

Pull-based routing for service sessions

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Helotes, TX, United States of America

Michael Justin Cairns