Hewlett-packard Development Company, L.P.

Ent. Services Development Corporation LP

Michael Joseph Brandon

Mark William McDowell

Adam Michael Carr

Paul Edward Holland

Randolph John Wolf

Olivier Gomez

Vladimir Ilic

Volker Messinger

Chad Allen Masters

Marek Morvai

Andy D Padla

Marek Horvath

Jaroslav Furka

Davor Brajanoski

Ricardo Sengenberger

Peter Kluvanec

Marc Branders

Juraj Smetana

Roman Orlov

Pablo Macaya

Juan Jeronimo Cabello

Albert Martinez

James A Kearns

Event clusters can in an example embodiment include converting a description of an event associated with a configuration item (CI) to a standardized description, classifying the event based on a comparison of the standardized description of the event with a standardized description of a prior event included in an existing event cluster, and assigning the classified event to an event cluster.

Event clusters

A computer-implemented method for remote monitoring and managing of network devices. The method comprises generating a list of managed devices on a user interface in a central management system, wherein raw events are transmitted from the managed devices to the central management system; marking a device for service on the user interface; and modifying the processing of events originated from the marked device so as to prevent a technical support center from generating a response to the events. Also disclosed is a system for remote monitoring and managing of network devices and a computer program product to assist remote monitoring and managing of network devices.

Virtual service mode methods for network remote monitoring and managing system

A method is provided for auditing the configuration of an enterprise comprising the steps of: collecting information relating to the configuration of the enterprise, analyzing the configuration information based on expert knowledge; and providing the result of the analysis in the form of reports, and other results of the analyses.

Automating expert knowledge with analyzer harness

Growing community of inventors

Marietta, GA, United States of America

Michael Joseph Brandon