Avaya Inc.

Michael John Thomas

Ashis Maity

Christopher Reon Gentle

Lisa Yoshiko Kawahara

Daniel J Daily

Paul Roller Michaelis

Rohan Lenard

Sreerupa Das

Bradley Williams

ShengXiang Gui

David S Mohler

David Thambiratnam

Richard J Atkins

Sunny Singh Kalsi

Joseph McCabe

Peggy J Leisher-Samenfink

Chandra Mouli Ravipati

Douglas W Swartz

Michael Alan Bland

Christopher Chu

Brijen Doshi

D Michael Overmyer

Dongliang Wang

Patrick Joseph Toole

David Volejnicek

In a user-interactive system, such as an interactive voice response (IVR) system, the duration and/or force of key-presses by the user and/or the speed of response to prompts by the user are used to make inferences about the user, such as whether the user is impaired or is growing frustrated. The user interface is modified based on the inferences.

Monitoring key-press delay and duration to determine need for assistance

The present invention is directed to an auto-configuration agent that guides the user to configure automatically a communication device based on observed user behavior and an auto-completion agent that, as numbers of a telephone address are received from the user, provides a list of matching complete telephone addresses for the user to choose from.

Speed dial administration based on call history

A conference participant attempting to log into a conference that has been rescheduled is informed that the conference has been rescheduled to such-and-such date and/or time. If the login attempt is before or during the conference, the participant is offered information pertaining to the conference. If the login attempt is after the conference has ended, the participant is offered the information plus a recording of the conference. An identifier is associated with the conference and used by the host and the participants to uniquely identify the conference.

Conference-enhancing announcements and information

The present invention provides methods, devices, and systems for allowing a conference participant to politely join a conference already in progress. The conference participant may attempt to connect to the conference and the conferencing system may wait to allow the participant access to the conference until a polite moment occurs in the conference. Upon such an occurrence of a polite moment, the participant may be joined to the conference and the participant's presence may be announced.

Beeping in politely

A telephone is provided with a port for disconnectably connecting an external information source, such as an MP3 player, to the telephone, and an on-hold function that operates while a call of the telephone is on hold and either presents to the telephone's user the information from the external source if the external source is connected, or presents to the user on-hold information from a telephone network if the external source is not connected, or presents silence at the user's option, irrespective of whether or not the external source is connected.

Telephone using an external media device to provide on-hold information

In a network diagnostics system, network topology discovery determines the links that make up the network, artificial call quality management determines the set of test calls that need to be made to test the network, and real call quality management collects call-quality data about real calls in the network. The set of test calls is reduced by calls that would duplicate paths, or portions of paths, of the real calls, and artificial call quality management performs only the test calls of the reduced set and collects call-quality data thereon. Analysis analyzes the combined data of the real calls and the test calls to determine the possibly-bad call paths in the network.

Using measurements from real calls to reduce the number of test calls for network testing

Embodiments of the present invention are directed generally to autocompete functionality in messaging applications. The autocomplete functionality, for example, generates frequently and/or recently used distribution lists or groups, performs keyword searches to identify recipient identifiers, and provides convenient modification of existing distribution lists or groups.

Automatic display of email distribution lists

The present invention is directed to a system and method for applying second- and higher-order logic to analysis of event descriptive information, such as alarms, error messages, and fault signals.

Higher order logic applied to expert systems for alarm analysis, filtering, correlation and root causes which converts a specification proof into a program language

When one party to an active call has momentarily stepped away from the call that has not been put on hold, the other party can record and leave a message for the party that stepped away, and then hang up. The call is monitored for return of the party that stepped away. When the returned party begins to speak, the message is immediately played to the returned party in response. In a conference, after a conferee who wishes to leave the conference, records a message and hangs up, the conference is monitored for either a break in the conversation or conversation directed to the party that left, and in response the message is played to the other conferees.

Leaving a message for a party while on an active real-time communication

The present invention is directed, in one embodiment, to an system that lexically analyzes a behavior-descriptive input stream to provide a tokenized equivalent, syntactically parses the tokenized equivalent to provide a parser output, semantically analyzes the parser output to provide an indication of at least one of a behavior and type of behavior described by the input stream, and, based on the indication, selects an appropriate response.

Computer mediated natural language based communication augmented by arbitrary and flexibly assigned personality classification systems

A method and apparatus for providing on-hold information to a telecommunication terminal that has been placed on-hold during a telecommunication call by receiving a message designating that the telecommunication terminal is to be placed on-hold from a far-end of the telecommunication call, and transmitting an on-hold message to the user of the telecommunication terminal where the on-hold message is selected by the user and generated at a near-end of the telecommunication call.

Apparatus and method for providing on-hold information based on preference of user

A conference manager establishes and controls a conference and subconferences for a plurality of telecommunication terminals so as to reduce telecommunication costs by establishing the conference and dynamically placing telecommunication terminals geographically located with conference or isolated remote telecommunication terminals geographically located remote from the conference into the conference. The conference manager requests that other conference managers establish subconferences to conference together remote telecommunication terminals that are geographically located together. The conference manager requests that the other conference managers extend these subconferences to the conference. Further, the conference manager controls the other conference managers to interconnect the subconferences if the conference manager determines that communicating cost can be lowered by interconnecting two or more of the subconferences. Telecommunication costs include telecommunication transport costs and/or conference port costs.

Method and apparatus for controlling conference calls

A system and method for selectively answering incoming telephone calls based on a caller ID is disclosed. Selected calls may be handled with a number of call handling functions including an auto-answer function, a custom message function, and a custom call forwarding.

Automated call handling based on caller ID

Embodiments of the present invention are directed generally to autocomplete functionality in messaging applications. The autocomplete functionality, for example, generates frequently and/or recently used distribution lists or groups, performs keyword searches to identify recipient identifiers, and provides convenient modification of existing distribution lists or groups.

Growing community of inventors

Denver, CO, United States of America

Michael John Thomas