Avaya Inc.

Michael J Killian

Mehmet Balasaygun

John F Buford

Sandra Abramson

Raj Sinha

Anthony Frissora

It would be beneficial to allow one or more of information, applications, desktops, and in general any information to be shared between a computer and a communications device. For example, it would be useful to be able to move a presentation from a computer to a mobile communications device. Some solutions attempt to address this by requiring a user to load the information on a laptop, USB key, burn it to an optical disk or the like, and then 'open' the information on another device located at the remote destination. In one embodiment, through the use of one or more of virtualization and content translation, any information and/or applications can be exchanged between a computer and a communications device. More specifically, one embodiment utilizes metadata in conjunction with a virtualization environment to allow the exchange of information and/or applications between a personal computer and a communications device, or vice versa.

Seamless movement between phone and PC with regard to applications, display, information transfer or swapping active device

One or more tags are associated with a voice or multimedia message. These tags can be applied to the message based on one or more of an analysis of the message, rules, caller information, presence information, user input and GPS information. Based on the assigned and associated tags, one or more of message handling, classification and one or more actions can be automatically invoked to assist with management of messages. An interface is also provided that allows for the management of the assigned tags as well as the editing and creation of new tags and rules to assist with message management.

Classification of voice messages based on analysis of the content of the message and user-provisioned tagging rules

Even with SIP and the varied communications options available to users, the monitoring of presence itself may not provide sufficient information to determine a most appropriate contact modality for a communication. Therefore, there is a need for a more complete method of generating a landscape of recent activity from which a preferred communication modality can be determined, with a corresponding solution provided that allows a contactor to contact a contactee via that modality. For example, a network of bearer channels or feeds can be established as input to a presence determination module. The inputs can include not only presence information, but also feeds from one or more blogs, micro blogs, social networking sites, etc., that allow a more complete picture of recent activity to be determined. Based on this input a preferred contact modality can be determined that may enhance the ability of a contactor to contact a contactee.

Utilizing presence in conjunction with other information to determine an appropriate communications modality

Voice analysis of a subscribers' greeting is used to assist with determining a true identity of a caller. When a greeting is recorded by the subscriber (e.g., the subscriber speaks their voice as part of their default greeting, or a custom greeting for a voice mail system), the system can analyze the greeting and create a voice signature or voiceprint of the greeting. This voiceprint information can be saved in the system and associated with the subscriber. When a subscriber changes their greeting that was previously analyzed to create a voiceprint, the messaging system can optionally analyze the newly recorded greeting to create a new voiceprint for the subscriber, with the system saving the new voiceprint in the system for future recognition tasks. This voiceprint is then used to identify the true identity of a caller that leaves a voice message.

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Toms River, NJ, United States of America

Michael J Killian