Hewlett-packard Development Company, L.P.

Michael J Hardcastle

William A Cox

Curtis Reese

Gregory Nutt

Robert L Perez

Disclosed are systems and methods for communicating a message comprising hierarchical information with respect to a plurality of message transport mechanisms, and a plurality of transport managers adapted to communicate with the message transport mechanisms for transmission of a message to a particular destination via any one of the message transport mechanisms according to the hierarchical information.

Regressive transport message delivery system and method

A solution for a remote service provider outside a customer's controlled network to reference an object of service (OOS) that is part of the customer's controlled network using a globally unique identifier (GUID) which is derived independently of network information associated with the OOS. A GUID generator module within the customer's controlled network generates a GUID for each device in the customer's controlled network and stores each GUID with a reference to its network information (e.g., IP addresshost name) in a lookup datastore accessible by an object of service management system (OOS) within the customer's controlled network. For service instances (e.g., data harvesting, software upgrades), the OOS management module sends the GUID in lieu of network information for the OOS. Thus the remote service provider can uniquely identify a device and reference it in a customer's network without the security implications of transferring customer network information outside the customer's network.

Secure remote referencing of a networked object of service

A system and method harvest data from at least one device, by canvassing the devices and tracking which canvassed devices yielded harvested data and then repeating such canvassing and tracking until either data has been obtained from all of the devices, or a certain time has passed since the beginning of the canvassing period. In a further embodiment, when data has been obtained from all the devices or the time has passed, whichever comes first, the harvested data is sent to a central processing center.

System and method for harvesting of data from peripheral devices

Systems and methods are described herein for remote management of printing devices of various types within an enterprise. Printers that are not as well-equipped for printing device management (e.g. legacy printing devices and low-end printing devices) are taken into account by assigning printing device management elements and functions that are present in more modern higher-end printing devices to one or more host computers. As a result, printing device management tasks can be similarly applied to all types of enterprise printing devices without having to use multiple user interfaces or user processes.

Systems and methods for remote management of printing devices

In one embodiment there is a system and method for harvesting data from at least one device, such that there is stored on a particular device, prior to the start of each harvesting session, an application program, which enables the harvesting of certain data from the device. At the conclusion of a harvesting session, the application program is removed from the device. In one embodiment the application is in the form of a chailet.

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Colorado Springs, CO, United States of America

Michael J Hardcastle