Verizon Patent and Licensing Inc.

Michael J Coons

Michael Robert Smith

Timothy R Ness

Timothy J Mason

A method is provided that includes: receiving, by one or more server devices, voice over Internet protocol (VoIP) traffic management rules from a network operations center; gathering, by the one or more server devices, VoIP traffic data from a VoIP network; analyzing, by the one or more server devices, the VoIP traffic data; creating, by the one or more server devices, a ticket based on the VoIP traffic management rules and the VoIP traffic data; and automatically sending, by the one or more server devices, the ticket to the network operations center based on the VoIP traffic management rules.

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Parker, CO, United States of America

Michael J Coons