Lucent Technologies Inc.

At&t Bell Laboratories

Michael Hirsh Cooper

Charles Calvin Byers

Meyer J Zola

Johnny Collins

Robert L Lien

Douglas C Dowden

Raymond J Gill

Robert Leroy Lien

A network resource server is deployed in a convergent telecommunications network for providing traditionally service circuit type applications to both circuit switches and packet switches of the convergent network. The network resource server includes a variety of processors for accommodating specific application requests from nodes within the convergent network. Advantageously, the network resource server has a greater capacity than traditional service circuit nodes and is able to serve both the circuit-based network elements and packet-based network elements in a convergent network. For this reason, the network resource server eliminates the need for traditional service circuit nodes and various types of data servers.

Network resource server

An operator or agent position, for use by a telephone assistance operator or an agent of a business, communicates with the circuit and packet switching network of a telecommunication switching system using an Integrated Devices Digital Network (ISDN) B-channel and D-channel. The switching network is connected to customers, positions, data communication paths to data bases, and a data path to control processor of the system. The B-channel is connected through a circuit switching network to a customer. The D-channel is connected through a packet switching network to the control processor and to data bases. Advantageously, the positions can be located remotely from the switching network because only a single integrated facility is required to transmit the integrated voice and data signal between a position and the network. Advantageously, a variety of data bases can be rapidly and efficiently accessed by a position.

Operator communication arrangements for operator assistance systems

Growing community of inventors

Oak Park, IL, United States of America

Michael Hirsh Cooper