Other

Aspect Software, Incorporated

Rockwell Electronic Commerce Technologies, LLC

Rockwell Electronic Commerce Corp.

Rockwell Science Center, Inc.

D.b. Zwirn Finance, LLC

Apsect Software, Inc.

Reelay Meetings, Inc.

Michael H Peters

Alexander M Stufflebeam

Anthony J Dezonno

Nayel Saleh

Craig R Shambaugh

Mark J Power

Mike Hollatz

Jeffrey D Hodson

Eric James

David A Funck

Dave Mosquera

John N Fitzpatrick

Adam Scott

Mitchel H Szazynski

Joseph Bloom

Lukas R Bearden

Garrett S Yesmunt

David V N Galloway

Michael Charles Hollatz

John James Fitzpatrick

Jeff Hodson

Paul D Swardstrom

William W Parker

Laurice Hawatmeh

Evelyn Machado

Reginald Jarvis

John J Porter

Rachel Thibault

Catherine Thomas

Nathan Campos

David Topchyan

Eric Corona

Joe Bloom

Wesley Rather

Miles Driver

Madelen Flores

Cameron Franklin

Matthew DeFranco

Janet Hawatmeh

Joseph Steinlicht

In some implementations, a computer system identifies multiple sub-sessions of a network-based communication session in which multiple remote endpoint devices each provide media streams over a communication network. For each of the sub-sessions, the computer system can identify the endpoint devices included in the sub-session. The computer system can obtain user state data for each of the endpoint devices, the user state data for each endpoint device being generated based on analysis of face images of the user of the endpoint device. The computer system aggregates the user state data to determine a sub-session state for each of the sub-sessions. During the communication session, the computer system communicates over the communication network with a remote device associated with the communication session to cause a user interface of the remote device to indicate the sub-session states determined for one or more of the multiple sub-sessions.

Management and analysis of related concurrent communication sessions

In some implementations, an endpoint device captures video data during a network-based communication session. The endpoint devices processes a stream of user state data indicating attributes of a user of the endpoint device at different times during the network-based communication session. The endpoint device transmits the stream of user state data over a communication network to a server system. The endpoint device receives, over the communication network, (i) content of the network-based communication session and (ii) additional content based on user state data generated by the respective endpoint devices each processing video data that the respective endpoint devices captured during the network-based communication session. The endpoint device presents a user interface providing the received content of the network-based communication session concurrent with the received additional content that is based on the user state data generated by the respective endpoint devices.

Architecture for scalable video conference management

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for enhanced video conference management. In some implementations, a media stream is received from each of multiple endpoint devices over a communication network. A video conference session among the endpoint devices is managed such that at least one or more of the media streams are transmitted over the communication network for display by the endpoint devices. A plurality of audio and/or video characteristics from the media stream from a particular endpoint device of the multiple endpoint devices are measured. Based on the audio and/or video characteristics, a collaboration factor score is determined for the particular endpoint device for each of a plurality of collaboration factors. The video conference of the endpoint devices by performing a video conference management action selected based on the collaboration factor scores.

Enhanced video conference management

Methods, systems, and apparatus, including computer-readable media storing executable instructions, for enhanced video conference management. In some implementations, a participant score for each participant in a set of multiple participants in the communication session. Each of the participant scores is based on at least one of facial image analysis or facial video analysis performed using image data or video data captured for the corresponding participant during the communication session. Each of the participant scores is indicative of an emotional or cognitive state of the corresponding participant. The participant scores are used to generate an aggregate representation of the emotional or cognitive states of the set of multiple participants. During the communication session, output data is comprising the aggregate representation of the emotional or cognitive states of the set of multiple participants is provided for display.

In accordance with the present application, a high-density, low-impedance piezoelectric power generator is provided. In an example embodiment, the piezoelectric power generator has a plurality of piezoelectric elements arranged in a first predefined pattern; a plurality of actuators arranged in a second predefined pattern operably positioned to excite one or more of the plurality of the piezoelectric elements simultaneously within at least a first subset; and an electrical conduction system connected to sum the electrical power produced by the simultaneously excited piezoelectric elements within the first subset and for conducting an electrical current.

Piezoelectric power generator

Implementations of a sensing device may include: a circuit board including a microprocessor, an ultrasonic sensor coupled with the circuit board, an infrared sensor coupled with the circuit board, and a wireless communication module coupled with the circuit board. Each of the ultrasonic sensor and the infrared sensor may be configured to receive input from the surroundings of the user to indicate a presence of an individual behind the user.

Personal proximity sensor systems

In accordance with the present application, a high density, low impedance piezoelectric power generator is provided. In an example embodiment, the piezoelectric power generator has a plurality of piezoelectric elements arranged in a first predefined pattern; a plurality of actuators arranged in a second predefined pattern operably positioned to excite one or more of the plurality of the piezoelectric elements simultaneously within at least a first subset; and an electrical conduction system connected to sum the electrical power produced by the simultaneously excited piezoelectric elements within the first subset and for conducting an electrical current.

The present invention comprises a portable apparatus for warming and sterilizing a towel or other fabric article. Provided is an enclosure having at least five sides an opening at the top and means for using the unit in either a free standing or hanging configuration. The present invention is formed of lightweight heat resistant material, the invention's overall size is only slightly larger than that of a standard bath towel, and moreover, the overall size and weight of the device are conducive to travel and allow the unit to be stored compactly under a bed or in a small closet when not in use. The device features a door, a pivoting towel support with integrated heating means and a sterilizing means.

Portable sterilizing towel warmer

A method and apparatus for dynamically selecting one of a plurality of VoIP phone protocols to establish a VoIP phone connection is provided. In one example, the method includes listening on a multiplicity of available IP ports associated with a first VoIP phone device for an incoming call utilizing the plurality of VoIP phone protocols, the plurality of VoIP phone protocols co-existing on the first VoIP phone device, detecting the incoming call originating from a second VoIP phone device, and determining which one of the plurality of VoIP phone protocols is associated the incoming call. The method further includes selecting one of the multiplicity of available IP ports on the first VoIP phone device to establish a VoIP phone connection with the second VoIP phone device utilizing the VoIP phone protocol associated with the incoming call.

Method and apparatus for dynamic VoIP phone protocol selection

A method is provided for distribution and assignment of calls to an agent that has confirmed its current availability status. In one embodiment an agent is selected by the system and prompted for its current availability. If the agent is available, the call is routed to the agent. If the agent is not available the system selects another agent and the process is repeated. Then, a call is assigned to an available agent based on current availability information.

Method for detecting availability of non-traditional agent

The method and apparatus is for converting messages and responses between text messages of a user and voice responses of at least one agent in an automatic contact distribution system having a plurality of agents. In one embodiment, the method includes sending a text message in a text format from first location via a network; receiving the text message from the network at a second location; and converting the text message from a text format to a voice message in a voice format. The method further includes converting a voice response in the voice format from an agent to a text response in the text format, the voice response being in response to the text message; and sending the text response from the second location to the first location via the network. Thus, the user appears to communicate with the agent on a text basis, and the agent appears to communicate with the user on a voice basis.

System and method for voice and data convergence

A method and apparatus are provided for routing a SIP INVITE by a contact distributor that provides contact distribution services to a plurality of independent contact distribution services tenants. The method includes the steps of routing the SIP INVITE to a SIP proxy server of the contact distributor, the SIP proxy server identifying a tenant associated with the SIP INVITE of the plurality of independent contact distribution services tenants and the SIP proxy server routing the SIP INVITE to a resource of the contact distributor based upon the identified tenant.

SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants

A method and apparatus are provided for processing a contact with a client of an organization. The method includes the steps of a contact processing resource of the organization detecting a contact with the client through a first communication channel operating under a first communication format, the contact processing resource generating an information request based upon the contact with the client, transferring the information request to a media server of the organization and the media server sending an information response to the client through a second communication channel operating under a second communication format.

Automatic generation of mixed media messages

Growing community of inventors

Washington, DC, United States of America

Michael H Peters