Salesforce Com, Inc.

Salesforce, Inc.

Google Inc.

Michael Gordon Luff

Stuart Douglas McClune

Kang Li

Derek Brian Hatchard

Jordan Patrick Lutes

A system and method for customized scheduling of sources, including breaking down a source of content into at least two categories, including posts and engagements, and gathering content related to a specific source. A scheduler handles scheduling of posts and engagement for a single source and entities that are due to be crawled are sent to a scheduling queue, in which each content type for a source can have its own queue. A process points to the correct scheduler queue in order to request content to be crawled, attaches to the proper queue, processes requests, queries the social network for content, parses the response and sends any new data to be saved to the system.

Generic scheduling

Metadata and for posts originating from different social media sources and the posts themselves may be collected. A query specifying search criteria for the posts and filter criteria related to the metadata may be submitted to the system disclosed herein. The system may allow a client or tenant of the system to filter and search the metadata stored therein. The system may provide the posts in response to the query and permit a client or tenant to rapidly switch between social media sources and corresponding metadata types.

Dynamic query response with metadata

A method and system are provided that may centralize the management of applications that access the data of social networks via API calls. A central service may generate tokens at a generation rate that permit an application to access an API. The tokens may be distributed to queues associated with certain content types. The relative distribution of tokens to each queue may be determined by rules. A queue may release tokens to applications that function to access the content type associated with the queue. The token generation rate and rules may be selected to prevent violation of the rate limits for the API.

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Killamey Road, Canada

Michael Gordon Luff