Level 3 Communications, LLC

Michael F Robles

Adam Uzelac

Claudia M Combellas

Dana A Johnston

Anne Kempen

Kevin Michelsen

Bridget McAndrew

Sudhir Dadi

Mark Alan Ramach

Priyadarshini Dande

Corey Curtis

Christopher D Smith

Gurpreet S Sidhu

Novel tools and techniques are provided for implementing network service ordering and provisioning of secure access service edge ('SASE') scriptlets for providing SASE-based network. In various embodiments, a computing system may provide a user experience (“UX”) platform for a customer portal, the UX platform being accessible by a user via a user device over a first network(s); may provide, via the UX platform, options to configure, via the customer portal, one or more SASE scriptlets for providing SASE-based network services provided by a service provider; and may autonomously orchestrate deployment and configuration of the one or more SASE scriptlets on one or more network devices that are associated with the user or to an entity with which the user is associated, over a second network(s), based at least in part on user selection of options to configure the one or more SASE scriptlets and/or the corresponding SASE-based network services.

Secure access service edge (SASE) scriptlets for providing SASE-based network services

Novel tools and techniques are provided for implementing 911 or enhanced 911 ('E911') address update. In various embodiments, in response to a trigger event, a computing system may determine whether E911 address data associated with a customer that is stored in an E911 database requires updating. If so, the computing system may update the E911 database with address data associated with the customer that has been validated or verified (if available). Where no validated or verified address associated with the customer is available, the computing system may send a message to the customer to provide updated 911 or E911 address data; may receive, from a user device associated with the customer via an API over a network(s) operated by the service provider, updated 911 or E911 address data from the customer; and may update the E911 database with the received updated 911 or E911 address data from the customer.

911 address update

Methods for handling traffic between a first network including a virtual communication platform and a second network, such as a circuit-switched network, include inserting customer identifiers into data packets. For traffic sent to the second network, the packets with the identifiers are transmitted to a trunking service that uses the identifier to determine one or more applicable service attributes for handling the data contained within the packets. For data traffic received from the second network, the virtual communication platform uses the identifiers to determine a destination, such as an endpoint device, for the traffic within the first network.

Systems and methods for identifying virtual communication platform users

A VoIP 911 application is accessible to VoIP callers in the form of a portal and/or at least one API executed by one or more of a plurality of computing systems to retrieve a physical location of a VoIP user utilizing a VoIP number. A known postal address is generated from the physical location. The postal address is processed using a GIS system to determine if the postal address is a valid actual address. The postal address is processed using geocoding, and an updated MSAG address associated with the location of the VoIP user is generated. The VoIP 911 application may comprise an instant messaging application. The IM application is installed to and/or integrated with existing software packages. A VoIP user may update emergency information by submitting a current physical location of the VoIP user via an IM chat window. The physical location submitted is validated and confirmed.

Methods and systems to retrieve and validate emergency information associated with VOIP communications

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Denver, CO, United States of America

Michael F Robles