International Business Machines Corporation

Michael D Brookbanks

Christopher J Dawson

Brendan F Coffey

Gene L Brown

Thirumal Nellutla

Robert C Patterson, Jr

Embodiments of the present invention provide an approach for implementing service level agreements (SLAs) having variable service delivery requirements and pricing in a networked (e.g. cloud) computing environment. Under embodiments of the present invention, a plurality of SLAs, each having a different price level, is made available to a consumer. The consumer may select one or more of the plurality of SLAs that reflects the consumer's service delivery requirements in a cloud computing environment. A consumer having relatively inflexible service delivery requirements may select one of the SLAs having a relatively higher price, whereas a consumer having relatively flexible service delivery requirements may select one of the SLAs having a relatively lower price. In one embodiment, the SLAs may dynamically provide for relatively lower variable pricing in response to the consumer receiving deferred or a relatively lower level of service during a peak service demand load. In another embodiment, the SLAs may dynamically provide for relatively higher variable pricing in response to consumer service requests that are fulfilled during a relatively higher overall service demand load. In yet another embodiment, the SLAs may dynamically provide for relatively lower variable pricing in response to consumer service requests that occur during a relatively lower overall service demand load.

Managing service demand load relative to infrastructure capacity in a networked computing environment

An approach that provides assigning and tracking inter-Cloud operational transactions within a Cloud computing environment in order to meter Cloud resource usage when processing a Cloud service request. In one embodiment, there is a Cloud usage and accounting tool, including a route management component configured to define and manage the physical implementation of delineation points between Clouds. The Cloud usage and accounting tool further includes a workflow control component configured to track inter-Cloud operational transactions as they pass through the delineation points.

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Devon, United Kingdom

Michael D Brookbanks