Demandtec, Inc.

Kana Software, Inc.

M-factor, Inc.

Michael Alexander Shwe

Chad Whipkey

Phillip Dennis Delurgio

Steven John Peter Hillion

Dirk Manfred Beyer

James Drew

Nathaniel Keith Folkert

Brian Stephen O'Neill

Brian Frederick Babcock

Methods and apparatuses for computing a variance between two business metrics is described. In one embodiment, the method computes a variance for each of a first set of activities based on the corresponding reference state of that activity, wherein the variance for an activity is the change in contribution for that activity between the first and second business metrics and with each of the first set of activities having a reference value. Furthermore, the method computes a variance for each of a second set of activities based on the corresponding start and end values of that activity with each of the second set of activities having a start and end value.

Method and apparatus for creating compound due-to reports

Methods and apparatuses for computing a variance for the difference between two business metrics. In one embodiment, the method accesses a response model and a plurality of activities with start and end values for each of the plurality of activities. Furthermore, the method computes a variance for the difference between the first and second business metrics for each of the plurality of activities using the response model by setting that activity to one of the corresponding starting and ending values and setting others of the plurality of activities to the value state opposite of that activity, wherein the variance for an activity is the change in contribution for that activity between the start and end sales volumes.

Method and apparatus for creating due-to reports for activities that may not have reference value

Methods and apparatuses for decomposing a business metric based on a plurality of activities and a response model are described. In one embodiment, the method accesses the response model and the plurality of activities, the plurality of activities each having a reference and executed value. The method computes a contribution to the business metric based on setting one of the plurality of activities to one of the corresponding reference and executed value and setting the other activities to the value state opposite of that activity. Furthermore, the method computes each of the contributions independent of the response model type.

Method and apparatus for configurable model-independent decomposition of a business metric

Methods and apparatuses for predicting set of multi-dimensional dependent data and non-measurable data from a set of multi-dimensional historical dependent and causal data are described. In one embodiment, the method comprises receiving input data that comprises multi-dimensional historical dependent data and causal data and anticipated activity data, determining a set of multi-dimensional predicted dependent data using a predictive model and the input data, creating non-measurable data based on the set of multi-dimensional predicted dependent data and the input data.

Creation and aggregation of predicted data

A multi-tiered system for responding to natural language queries is using disclosed. The query resolution system returns zero or more links to content that is relevant to the users query. The present invention for query resolution combines two or more types of natural language query resolution methods, where the knowledge base for each of the methods comes from a single knowledge specification. The various different natural language query resolution methods differ fundamentally in how they match the user query to the web site content. The results of the resolution methods are ranked and all, some, or none of the results of each system may be displayed.

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San Francisco, CA, United States of America

Michael Alexander Shwe