Allstate Insurance Company

Michael A LaVigne

Ryan Dunn

Eric D Huls

David MacInnis

Alexander Doyle

Cristina I Gheorghe

Christopher Joseph DeCleene

Ben Phillabaum

Aspects of the disclosure relate to computing platforms that utilize improved natural language processing techniques for performance evaluation and training. A computing platform may automatically determine, based on audio transcription files, a model for dynamic performance evaluation and training, which may be dynamically updated as additional audio transcription files are received. The computing platform may receive and analyze an additional audio transcription file using natural language processing and the model, which may result in proficiency scores. Based on the proficiency scores, the computing platform may calculate an overall proficiency score and identify areas for improvement associated with the first individual. Based on the areas for improvement, the computing platform may determine performance feedback tailored to the individual and may send, to a user device associated with the individual, the performance feedback.

Natural language processing platform for automated training and performance evaluation

A computer-assisted method for providing re-quotations for insurance coverage may include receiving a list of insurance leads corresponding to individuals who received a previous quotation for insurance coverage but did not purchase the insurance coverage and identifying a difference between the previous quotation and a new quotation. This difference may include an increase in offered insurance coverage and/or a reduction in cost. A computing device may calculate a probability for each of the individuals on the list using a regression model based, at least in part, on the identified difference. In some cases, the regression model may be associated with individual states. In other cases, the regression model may correspond to a plurality of states. The regression model may output a probability that a resident of a particular state will purchase insurance in response to a re-quotation for insurance coverage, where individuals may then be ranked based on the probability.

Prioritization of insurance requotations

Growing community of inventors

Prospect Heights, IL, United States of America

Michael A LaVigne