Maplebear Inc.

Michael A Jablonski

Daniel Hsiao

Nima Zahedi

Jason E Scott

Jason Scott

A system receives an order from one or more user client devices associated with an account of the system, and transmits a first notification to the one or more user client devices that an order is ready for pick up at a pickup location. The system receives location data from a particular user client device of the one or more user client devices. The system determines an outer geofence based in part on a running average time or wait time at the pickup location in a recent time period, a size of the order, or a historical wait time associated with the account. In response to receiving an indication from the particular user client device that a user associated with the particular user has entered the determined outer geofence, the system transmits a second notification to a runner client device.

Geofencing to reduce wait times for order pickups

An online concierge system receives an order from a customer. The online concierge system transmits a notification to the customer's client device indicating that the order is ready for pick up and receives location data from the customer's client device as the customer travels to a pickup location. In response to the online concierge system receiving a first indication that the customer has entered an outer geofence, the online concierge system transmits a second notification to a runner's client device that the customer is in transit. In response to the online concierge system receiving a second indication that the customer has entered an inner geofence, the online concierge system starts a timer. When the online system receives a confirmation that the order has been picked up by the customer, it stops the timer and computes a wait time for pick up of the order.

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San Francisco, CA, United States of America

Michael A Jablonski