International Business Machines Corporation

Mette F Hammer

Patrick Joseph O'Sullivan

Gary Denner

Al Chakra

George Kyriacou

Liam S Harpur

Itzhack Goldberg

Christopher J Boilard

Garret M O'Keeffe

Garret Michael O'Keefe

A method, system and computer program product for providing accurate recipients lists. Keywords (e.g., processor, monitor) in a document (e.g., electronic mail message) are identified. These keywords are tagged, where tagging refers to an index term assigned to a piece of information, such as these keywords. A list of recipients may be provided to be correlated with these tagged keywords. The list of recipients is associated with these tagged keywords thereby providing a predefined recipient list to be used when a subsequent document with these tagged keywords is identified. Furthermore, the user is provided an option to modify this recipient list when a subsequent document containing the tagged keywords associated with the recipient list is identified thereby ensuring an accurate recipient list is used.

Providing accurate recipient lists by correlating tagged keywords to recipient lists

A method of analyzing historical communications. During a first communication session between a first user and at least a second user, at least a first communication exchanged between the first user and the second user can be detected and stored. A second communication exchanged in a second communication can be compared with the first communication to determine a degree of similarity between the first communication and the second communication. In one aspect, when the degree of similarity is at least a threshold value, an indication can be provided to at least one user participating in the second communication session that the first communication potentially is relevant to the second communication session and that the first communication is available to be reviewed. In another aspect, a report pertaining to hierarchical relationships between users and the context of the communications can be generated based on the first and second communications.

Analytics of historical conversations in relation to present communication

A system and method for dynamically recognizing a potential recipient of an electronic message. The method includes receiving content input for an electronic communication. The electronic communication includes at least one field of a plurality of fields, including a subject line, a message body, and a recipient address field. The at least one field of the electronic communication is populated with the content input. The method also includes parsing the content input of the at least one field of the electronic communication. The method also includes semantically analyzing the parsed content input of the at least one field of the electronic communication to identify a content qualifier of a recipient rule. The method also includes suggesting a potential recipient of the electronic communication based on the content qualifier of the recipient rule associated with the content input of the at least one of field of the electronic communication.

System and method for suggesting recipients in electronic messages

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Dublin, Ireland

Mette F Hammer