International Business Machines Corporation

Mervyn Anthony Staton

Nicholas David Butler

Ronald John Bowater

Michael Cobbett

Lawrence Leon Porter

Using the Internet World Wide Web (WWW) network 320, a WWW Client 310 can communicate with a WWW Server 330 to request the reconfiguration of or to generate software which controls a voice processing application. A voice response system client communicates with a voice response system server to alter the configuration of the voice response system or control the execution of software on said voice response system which enables a voice application program to be generated. The output of the voice response system ordinarily destined for display on a visual display unit of a local terminal is directed to the voice response system server. The voice response system server forwards the data to a voice response system client. The voice response system client generates data in a first format useable by said WWW client terminal from data in a second format received from said voice response system and generates data in said second format useable by said voice response system from data in said first format received from WWW client terminal, that is, the voice response system client dynamically generates HTML data from the data generated by the voice response system for transmission to and subsequent display at the WWW client terminal and visa versa.

Client-server system

The invention relates to a voice processing system capable of outputting voice prompts and background music. The volume of background music is progressively variable relative to the voice prompts or speech. The progressive variation is effected by multiplying the background music samples by a scaling factor and then adding together a current voice sample and the scaled background music sample. Accordingly, when the combined samples are output to the user the volume of the background music varies.

Voice processing system and method

A voice processing system comprises a computer workstation 80 running a voice system software and a telephony interface module 70 which is attached via a trunk line 100 to a telephone switch 10. The computer system 80 and the telephony interface module 70 are connected by a standard data connection 230 such as a SCSI connection over which voice data is exchanged. The SCSI interface is provided with a voice device driver capable of handling voice data by means of an appropriate set of commands.

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Eastleigh, United Kingdom

Mervyn Anthony Staton