Morgan Stanley Services Group Inc.

Melissa Kagaju

Mehak Mehta

Cheryl Fernandes

Aratrika Sarkar

Sushil Ninawe

Jayati Tripathi

A device, system and method for analyzing audio speech signals to detect fraudulent calls to a contact center comprising splitting an audio recording of a call in real-time into a foreground speech signal attributed to a main speaker and a background audio signal, extracting audio features from the foreground speech signal and background audio signal, inputting the extracted audio features into an ensemble model comprising multiple different machine learning models co-trained to cumulatively detect fraud, wherein the multiple different machine learning models include: a speaker audio model to detect audio speech anomalies, a speaker intent model to classify intent of the main speaker, a synthetic voice detection model to identify a non-human entity, and a prosody model to detect voice intonation of the main speaker. A prediction may be output, by the ensemble model, indicating whether the call is fraudulent.

Audio speech signal analysis for fraud detection

A device, system and method for analyzing audio speech signals to detect fraudulent calls to a contact center comprising splitting an audio recording of a call in real-time into a foreground speech signal attributed to a main speaker and a background audio signal, extracting audio features from the foreground speech signal and background audio signal, inputting the extracted audio features into an ensemble model comprising multiple different machine learning models co-trained to cumulatively detect fraud, wherein the multiple different machine learning models include: a speaker audio model to detect audio speech anomalies, a speaker intent model to classify intent of the main speaker, and a prosody model to detect voice intonation of the main speaker. A prediction may be output, by the ensemble model, indicating whether the call is fraudulent.

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New York, NY, United States of America

Melissa Kagaju