Vui, Inc.

Mehool Patel

Giuseppe Di Fabbrizio

Evgeny Stepanov

Phil C Frank

Giuliano Tortoreto

A method includes receiving data characterizing an utterance of a query associated with a tenant; providing, to an automated speech recognition engine, the received data and a profile selected from a plurality of profiles based on the tenant, the profile configuring the automated speech recognition engine to process the received data; receiving, from the automated speech recognition engine, a text string characterizing the query; and processing, via an ensemble of natural language agents configured based on the tenant, the text string characterizing the query to determine a textual response to the query, the textual response including at least one word from a first lexicon associated with the tenant. Related systems, methods, apparatus, and computer readable mediums are also described.

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Andover, MA, United States of America

Mehool Patel