Salesforce, Inc.

Megha Dixit

Jose Lejin P J

Prabhat Singh

Varun Kulkarni Somashekhar

Arthur Jones

Gianstefano Monni

Anmol Arora

Aditya Suresh Kumar

Praveenkumar Sowpati

Darragh Connaughton

Ashwin Shroff

Vamshi Karnati

Dheeraj Kakkar

Tanmay Singh

Methods and systems for data processing and troubleshooting at a query management service are described. The query management service may receive, via a proxy between the query management service and a communication service, an indication of a query from a user of the communication service. The query management service may determine an intent of the query based on using a third-party natural language processing (NLP) model and customized logic to analyze the query. The query management service may obtain query results based on executing, within a distributed computing environment that includes the query management service and a set of multi-substrate network security services, a sequence of actions, that correspond to the intent of the query. The query management service may transmit an indication of the query results to the communication service, where the query results are rendered according to feedback information received from the user.

Techniques for processing queries related to network security

Methods, systems, and devices for data processing in a computing system are described. The computing system may receive a notification of an update to network security objects hosted in diverse substrates within the computing system. The computing system may retrieve a network security policy for a service instance impacted by the update. The computing system may update the network security policy for the service instance according to a network security configuration of the hosting substrate. The computing system may translate the updated network security policy into access control lists (ACLs) for network entities managing communications between service instances within the computing system. The computing system may store the ACLs in respective data repositories that are accessible to the network entities. The computing system may transmit a notification that the ACLs are available for deployment, thereby causing the network entities to retrieve the ACLs from the respective data repositories.

Systems and methods for automatically rendering and deploying network security policies

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Hyderabad Telangana, India

Megha Dixit