United Services Automobile Association (Usaa)

Uipco, LLC

Megan Sarah Jennings

Emily Margaret Gray

David Patrick Dixon

Gregory David Hansen

Janelle Denice Dziuk

Gregory B Yarbrough

Samip Dilip Mehra

Charles Balasingh

Oscar Guerra

Pooja Krishnaswamy

Justin R Nash

Donald Nathaniel Holloway, Iii

Dustin Bowen Bitter

Nikhil Dama

Bradly Jay Billman

Sumita T Jonak

David M Jones, Jr

Alejandra Valles

Samantha Sprague

Priyadarshini Badugu

David Charles Hardage

Joseph Kasonde

Abrham Tibebu Workineh

Nelson Thomas Hittner

Madhusudhana Rao Abburi

Nolan Serrao

Christopher M Russell

Noe Alberto Martinez

Rosa Maria Smith

Michael Clinton Arndt

Olamide Oluwatomi Fanilola

Ana Rosa Maldonado

A data sharing system may facilitate sharing of data with third party systems. In one example, the data sharing system can provide a graphical user interface that displays an available subset of user data for sharing. The available subset may be based on previously shared user data with the third party system. The third party system can provide a selection of data of interest within the available subset, and the selected data can be shared.

Systems and methods for sharing user data

A system includes a database configured to store a plurality of datasets and a monitoring system communicatively coupled to the database. The monitoring system is configured to perform operations that include receiving information, which has user information associated with a user and determining whether the received information is indicative of an update to a data access right associated with the user, in which the update to the data access right comprises a change in accessibility of a dataset of the plurality of datasets. The monitoring system is also configured to perform operations that include outputting a notification indicative of reviewing the user information associated with the user in response to determining the received information is indicative of an update to the data access right associated with the user.

Systems and methods for verifying data access for an individual of an enterprise system

A location-based safety alert system can gather data describing potential health- and safety-related issues at various geographic locations (e.g., crime statistics, disease spread rates, weather reports, and travel advisories). The location-based safety alert system can develop models that characterize how dangerous a location is based on the data describing it. The location-based safety alert system can apply the model, as circumstances at a location change, to compute danger scores that reflect how dangerous the location is at that time. Using the danger scores, the location-based safety alert system can alert users of dangers present in areas of interest to them (e.g., where they will be traveling to soon, where they have family members living, or where they are presently located). The alerts can notify users of the risk present at a geographic location as well as advise them of services and resources available to mitigate the risk.

Providing location-based safety alerts

Technology for determining a queue position of a call from a user can include receiving, at an enterprise, the call from a user device associated with the user. The user device includes an application associated with the enterprise. The call is placed into an on-hold queue. A weighted level of importance associated with the call is determined based on call history information associated with the user device and call frequency associated with the user. The weighted level of importance is compared to at least one weight threshold. A wait time for the call is decreased based on the weighted level of importance meeting or exceeding the at least one weight threshold.

Method and apparatus for determining an on-hold queue position of a call

A data management system may include a monitoring device comprising a sensor, a memory storing executable instructions, and a processor. The sensor may generate sensor data and transmits the sensor data to a third-party system. The processor may receive the sensor data from the third-party system and associate the sensor data with a user account. The user account may include additional sensor data from other monitoring devices and such that the sensor data together with the additional sensor data comprises aggregated sensor data. The processor may determine a risk value of the aggregated sensor data is greater than a risk threshold and flag the user account in response to determining the risk value of the sensor data is greater than the risk threshold. The processor may also transmit a signal indicative of the flagged user account to an application of a user device.

Systems and methods for managing data from third-party devices

A data sharing system may facilitate sharing of data with third party systems. The data sharing request can be identified as being a potential privacy risk. To reduce the potential privacy risk, in one example, requested user data can be modified prior to sharing. The modified user data can be shared with the third party system rather than sharing unmodified user data.

Data analysis, filter, and presentation techniques are described for an example call management system. An example method for a data management system includes receiving, from a user device, an account identifier of a first person, receiving, from the user device, a first message related to a topic of conversation to be discussed during a telephone call with the first person, determining, based on the account identifier and within a pre-determined time period, a presence of a set of data that describes conversation(s) from prior telephone call(s)/chat(s) with the first person, and sending, to a computer, at least some data from the set of data and a second message that indicates that the telephone call is mapped to a second person, where the computer is configured to display on a screen the second message and a presentation option that presents the at least some data via the computer.

Data analysis, filter and presentation techniques for call management systems

A system may employ one or more satellite sensors to monitor an area; detect a body or thing that should not be present in an area; formulate a response, such as documentation, notifying authorities, or deploying unmanned aerial vehicles; and execute the response. Monitoring an area can be based on a request for surveillance at the area.

Geofencing with satellite systems

Autonomous vehicles may be terrestrial, aerial, nautical, or multi-mode and may be used to enable communications of other devices. For example, an autonomous vehicle may analyze information about a device outage and based on the information direct an autonomous vehicle to a location of the device to address the outage by adding a capability to the device.

Systems and methods to enable machines by forming parasitic relationship

A method and system for creation of a virtual home center is disclosed. The system includes a plurality of IoT or smart devices connected to a network and arranged throughout a physical space, such as a house, apartment building, or other physical structure or edifice. In some embodiments, the devices can serve as beacons and receive sensed information via internal sensors and/or from other nearby devices such as a smoke detector. The sensors can be used to generate and render a virtual home within a virtual environment (e.g., VR/AR). In one example, the system is configured to communicate information between the virtual environment and IoT devices in the user's real home. If the user would like to read and/or modify controls of any IoT devices, they can enter the virtual environment as a virtual avatar and locate the room with the desired smart device.

Virtual smart device controls

Technology for placing a user on-hold can include sending a push notification to a user device after the call has been placed on-hold. A link in the push notification can request authentication credentials from the user. When the authentication credentials have been received and verified, a chat window can be launched via an application on the user device. The intent of the call can be determined based at least in part by information received via the chat window. The authentication information and the intent of the call can be transferred to a representative answering the call.

On-hold experience

The present disclosure is related to a system that may include a first computing device that may perform a plurality of data processing operations and a second computing device that may receive a modification to one or more components of a first data operation, identify a first subset of the plurality of data processing operations that corresponds to the one or more components, and determine one or more alternate parameters associated with the one or more components. The second computing device may then identify a second subset of the plurality of data processing operations that corresponds to the one or more alternate parameters and send a notification to the first computing device indicative of a modification to the first subset and the second subset.

Growing community of inventors

San Antonio, TX, United States of America

Megan Sarah Jennings