T-mobile Usa, Inc.

Mayank Bhutani

Suryanarayana Murthy Gorty

Homer Nicolas B Filart

Jason Wayne Hayes

Dennis Allan Selznick

Willie Dorance King

Dinko Dinkov

Poomima Magadevan

Stephen Lee Dekat

Mark Alan Tauscher

System and methods for routing requests for both assisted communications and non-assisted communications with devices operated by deaf or hard-of-hearing (DHH) users using a single number are described. A network component may determine whether to use routing that directs such requests to an assistance system based on the type of communications requested and one or more identifiers in a request. If a communications request includes a DHH user device's identifier and communications type that are represented in assistance routing data, the network component may forward that request to an assistance system. Otherwise, the network component may route such a request normally. A DHH user may request a suspension of the assistance routing for a period of time and/or until reinstatement of the assistance routing is requested.

Single number communications accessibility

Growing community of inventors

Duvall, WA, United States of America

Mayank Bhutani