International Business Machines Corporation

Mauro Carlos Pichiliani

Heloisa Caroline De Souza Pereira Candello

Vagner Figueredo De Santana

Marisa Affonso Vasconcelos

Ana Paula Appel

Julio Nogima

Claudio Santos Pinhanez

Paulo Rodrigo Cavalin

Maira Gatti De Bayser

Melina De Vasconcelos Alberio Guerra

A computer-implemented method, a computer program product, and a computer system for misinformative content mitigation. A computer receives from a social network system a request for curated content, where the curated content is related to misinformative content that has been identified by the social network system. The computer sends to a system of a paid curated content producer a request for making the curated content public. In response to that the system of the paid curated content producer accepts the request for making the curated content public, the computer provides to the social network system a link to the curated content on the system of the paid curated content producer. On the social network system, the misinformative content is flagged and the link to the curated content is presented aside the misinformative content.

Mediating between social networks and payed curated content producers in misinformative content mitigation

In an approach to training a chatbot for remote troubleshooting, one or more computer processors receive a request for help with an issue from a user via a chatbot. One or more computer processors extract information associated with the issue from the request. One or more computer processors determine a script is not available to resolve the issue. One or more computer processors request an agent to resolve the issue. One or more computer processors monitor one or more actions performed by the agent to resolve the issue. Based on the one or more actions, one or more computer processors generate a script, wherein the script includes a sequence of commands corresponding to the one or more actions. One or more computer processors store the script.

Training chatbots for remote troubleshooting

A method of providing examples to a computerized conversation agent includes associating one or more triplets of two concepts and a relationship therebetween with an intent related to a query. The triplet is embedded in a knowledge graph and the concepts in the knowledge graph are mapped to the intent. A call log is scanned for examples of the intent based on the concepts in the knowledge graph and the examples are mapped to the intent.

Management of concepts and intents in conversational systems

Growing community of inventors

Sao Paulo, Brazil

Mauro Carlos Pichiliani