Logmein, Inc.

Goto Group, Inc.

Matthieu Hodgkinson

Björn Völcker

Florian Heese

Georg Bannasch

A technique for managing real-time communications includes generating, during a communication session between at least a first computing device and a second computing device over a computer network, multiple audio factors of the communication session, each of the audio factors being susceptible to degradation in a way that affects audio quality of the communication session. The technique further includes combining the audio factors to produce an overall measure of audio quality and taking remedial action to improve the overall measure of audio quality by adjusting a setting on the first computing device.

Managing jitter buffer length for improved audio quality

A technique for estimating and enhancing audio quality in a real-time communication session between parties over a computer network produces real-time measurements of factors that are known to impact audio quality, assigns a separate MOS value to each of the measured factors, and combines the MOS values for the various factors to produce an overall measure of audio quality. At least one party to the real-time communication session operates a computing device that runs a software program, and the technique further includes directing the software program to render an indication of the overall audio quality, thereby enabling the party operating the computing device to take remedial action to improve the audio quality.

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Dresden, Germany

Matthieu Hodgkinson