Avaya Inc.

Matthew Roller Michaelis

Paul Roller Michaelis

Endpoints, such as telephones, on a communication network may request an interactive communication with another endpoint. While the request is being processed, the calling endpoint may receive a call from the called endpoint. Systems and methods are provided that automatically allow one endpoint to accept the incoming call, such as by joining the two calls, and terminating their outbound call. As a result, endpoints attempting to call each other may be connected with a single call without requiring any endpoint to be routed to voicemail due to their called endpoint being busy. Additionally, arbitration rules may be provided to resolve any 'race condition' where both endpoints would otherwise each accept or each decline their incoming call.

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Louisville, CO, United States of America

Matthew Roller Michaelis