Securus Technologies, Inc.

Matthew Richard Smith

Luke Keiser

Alice J Clements

Joseph Higgs

Alexander Noland

Katie Welker-Muraguri

Krishna Balantrapu

Russell Wayne Roberts

Ted Hull

Scott Passe

Mark Baker

Ligit Mathew

Maneshi Tuli

Mckenzie Ellis

Systems and methods for detecting illicit activity based on body language features identified during a video visitation session or video communication are described herein. In some embodiments, a system may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the system to: analyze a video communication between a first party and a second party, where the analysis is configured to detect a body language feature that indicates an event taking place during the communication; and create an electronic record identifying the communication as containing the event.

Illicit activity detection based on body language

Embodiments disclosed herein provide for systems and methods for converting a community device to a personal device. A personalization option is selected on a portable computing device. A device management server is queried to verify that a specific individual has authorization to personalize the portable computing device. If authorization is confirmed, the portable computing device is configured so that only credentials for the specific individual can be used to access the portable computing device. Authorization may include verifying that the specific individual has sufficient funding and/or verifying that a third party has provided funding for the specific individual. Restricted content is automatically downloaded onto the portable computing device as part of or following the personalization process. A first set of basic applications may be available to any user prior to personalization, and after personalization a second set of applications, which are only available on a personalized device, are downloaded.

Convert community device to personal device

A controlled-environment facility and/or communications management system interface accepts definition of a digital bulletin board message directed to at least one controlled-environment facility resident, accepts assignment of a priority for displaying the digital bulletin board message on the digital bulletin board and a schedule for display of the digital bulletin board message and accepts assignment of the digital bulletin board message to controlled-environment resident communication and/or media device(s) disposed in the controlled-environment facility. The digital bulletin board message(s) are received by the controlled-environment resident communication and/or media device(s) to which the digital bulletin board message is assigned, and are displayed by the controlled-environment resident communication and/or media device(s) to which the digital bulletin board message(s) are assigned, in accordance with the assigned priority and the schedule for display of the digital bulletin board message(s).

Controlled-environment facility digital bulletin board

Systems and methods for developing, deploying, and/or providing location-based controls for remote visitation in controlled-environment facilities are disclosed. In some embodiments, a method may include identifying a request to establish a visitation session between a resident and a non-resident of a controlled-environment facility, wherein the visitation session includes at least one of: a voice or a video call, and wherein the non-resident operates a mobile device; receiving spatial information of the mobile device; and applying a rule to the visitation session based upon the spatial information.

Location-based controls for remote visitation in controlled-environment facilities

Systems and methods for implementing and using temporary movement buffers for residents of controlled-environment facilities are disclosed. In some embodiments, for example, a method may include determining that a resident of a controlled-environment facility is unable to access a communication device to be used during a communication event involving the resident. The method may also include performing at least one of: (a) allowing the communication event in response to a buffer value associated with the resident being smaller than a time to the communication event; or (b) declining the communication event in response to the buffer value associated with the resident being greater than the time to the communication event.

Management of visitation sessions for residents of controlled-environment facilities

A visitation system provides visitation sessions between a resident of a controlled-environment facility and a nonresident, where the nonresident utilizes a personal wireless devices that connects to a wireless access point that may be accessible from a designated visitation area of the facility. A connection request from a personal wireless device of a nonresident is evaluated to determine the personal wireless device is authorized to interface with the visitation system, and whether the nonresident is authorized to communicate with the resident. If authorized, a visitation session between the resident and the nonresident is initiated with the nonresident participating via the personal wireless device. The visitation system may respond to a visitation session request from a registered personal wireless device by sending an access code to the personal wireless device. By confirming the access code, the nonresident may initiate the requested visitation session that terminates upon expiration of the access code.

Controlled environment facility visitation system using personal devices

Controlled-environment facility resident contact tools for intelligent controlled-environment facility resident communication and/or media device interfaces may be configured to present a contact list of non-residents of the controlled-environment facility for a respective resident of the controlled-environment facility, to the respective resident. The interface may also present the resident an interface to input name and contact information for the contacts. Additionally or alternatively, the system may auto-populate the contact list for at least one resident. Messages, such as nudges for the non-resident to take an action with respect to the resident, such as make a deposit to a trust account of the resident, set-up a video visitation with the resident, or the like, are transmitted to the contacts, in the name of the respective resident.

Controlled-environment facility resident contact tools for intelligent controlled-environment facility resident communication and/or media device interfaces

Systems and methods for developing, deploying, and/or providing location-based controls for remote visitation in controlled-environment facilities are disclosed. In some embodiments, a method may include identifying a request to establish a visitation session between a resident and a non-resident of a controlled-environment facility, wherein the visitation session includes at least one of: a voice or a video call, and wherein the non-resident operates a mobile device; receiving spacial information of the mobile device; and applying a rule to the visitation session based upon the spacial information.

Systems and methods for managing communications based upon location information associated with electronic files exchanged during the communications are described. In some embodiments, a method may include intercepting an electronic file exchanged during an electronic communication; identifying location information representative of a physical location where the electronic file was created or edited; and applying, based upon the location information, a selected one of a plurality of processing rules to at least one of: the electronic communication or the electronic file.

Managing communications based upon location information associated with electronic files exchanged during the communications

A controlled-environment facility resident communication and/or media device enables a controlled-environment facility resident to carry-out one task on the device, and provides a visual indication, to the resident, that an overt image and/or video is being captured during this task. Conversely, a covert image and/or video of a user is captured while the controlled-environment facility resident communication and/or media device is in use for another task, without providing the user the same or other visual indication that the covert image is being captured.

Overt and covert capture of images of controlled-environment facility residents using intelligent controlled-environment facility resident communications and/or media devices

Systems and methods provide a resident of a controlled-environment facility with voice messaging. The facility provides the resident with voice communication services. In response to a request by a resident for a voice communication with a non-resident, a call request to the non-resident may be initiated. In certain scenarios, the non-resident is unable to accept the call request. If a voice message is authorized, the resident is allowed to record a voice message for the non-resident. Certain restrictions may limit the resident to selecting from automated voice messages. A notification of the recorded voice message is dispatched to the non-resident. The notification identifies a unique link that directs the non-resident to a voice message retrieval system that allows the resident to retrieve and listen to the voice message recorded by the resident. The voice message recording remains under the control of the controlled-environment facility based on applicable security policies and procedures.

Message management and notification system

A controlled-environment facility resident interface runs on top of, or as part of, an operating system of a controlled-environment facility resident communication and/or media device. Application programs (apps) available for use by a resident of the controlled-environment facility operating the device are presented on the device, via the interface. The interface may provide functionality to enable switching between apps by the resident, such as selectable open application program indicator(s) displayed on a screen of the device, and/or the interface may assign a function to device hardware button(s) to provide a mechanism for switching between apps. The app switching functionality may also resolve conflicts between apps for device resources and apply such resolutions as a result of the resident switching between apps. Also, the resident may be logged into one or more resident-selected apps using stored app login information for resident-selected apps in the interface, in combination with identity verification.

Intelligent controlled-environment facility resident communication and media device interfaces with multitasking

Inbound call processing systems and methods for processing inbound calls to controlled-environment facility resident media and/or communications devices employ an inbound resident call server configured to host inbound calling accounts established by non-residents, receive inbound calls from the non-residents, route the inbound calls to an authenticating server, confirm that the resident device is active, and connect the inbound resident call system with the resident device if active or inform the non-resident the resident is not available if not. The inbound resident call server also connects the non-resident inbound call with the resident device if the non-resident is associated with the inbound calling account, the inbound calling account is associated with an address identifier of the resident device and the resident's personal identification number is associated with the address identifier of the resident device, all of which may be authenticated by the authenticating server.

Growing community of inventors

McKinney, TX, United States of America

Matthew Richard Smith