International Business Machines Corporation

Matthew Paul Laroche

Eric Benjamin Munson

Erik Frederick Hennum

Goss Franklin Nuzzo-Jones

An apparatus, system, and method are disclosed for enhancing help resource selection for a user that accesses a help function within a computer application. The method of enhancing the help resource selection comprises determining a list of help resources applicable to the current context of the user interaction with the computer application and the help feature. Then, the method ranks applicable help resources according to relevance criteria set by the practitioner of the invention. For example, the practitioner may wish to provide certain help resources based upon the skill level of the user and whether the user has accessed specific help resources in the past. The method would preferentially select those help resources that matched the user skill level and past access criteria set by the practitioner.

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Palo Alto, CA, United States of America

Matthew Paul Laroche