Ipc Systems, Inc.

Avaya Inc.

Matthew John O'Donnell

Mark Anthony Miller

Theodore O Calvin

Joaquin Omar Alvarado

David L Bauer

A trigger event is set, based on information in an information flow. One or more actions are set to occur in response to occurrence of the trigger event. The information flow is received. The set one or more actions are performed upon occurrence of the trigger event, and a user interface is displayed based on the information flow. The actions include, but are not limited to, filtering display of information from the information flow in response to occurrence of the trigger event.

User interface displaying filtered information

A contact originator is given a choice to enqueue the contact in multiple contact queues, to serve multiple needs or interests of the originator. If the contact reaches the head of the queue for the primary need while the contact is being serviced from a queue for a secondary need, the contact either remains at the head of the primary-need queue until the servicing at the secondary-need queue is completed, or a resource of the primary-need queue is conferenced in with the contact and the resource of the secondary-need queue so that the resources can serve both needs simultaneously.

Growing community of inventors

Furlong, PA, United States of America

Matthew John O'Donnell