Microsoft Technology Licensing, LLC

Matthew Eckstein

Sam Franklin Williams, Iii

Jennifer Hui-ni Hwang

Sam Franklin Williams

Jennifer Hui-Ni Hwang

Systems, methods, and software are described herein for enhancing features within program applications. In an implementation, a user associated with a productivity application is identified and a service application associated with the user is identified. A service feature that corresponds to the service is enabled within the productivity application. The service feature allows the user to perform a function on content generated with the productivity application that is related to the service.

Enabling service features within productivity applications

Aspects of systems and methods for providing an enhanced diagnostic and remediation system are discussed herein. The enhanced diagnostic and remediation system enables a user to monitor a computing system/framework for interruptions or other issues that impact the accessibility of the computing system/framework. When an interruption occurs at the monitored computing system/framework, the enhanced diagnostic and remediation system sends an alert communication to the user. In response, the user communicates with the enhanced diagnostic and remediation system to diagnose and remediate the interruption. Thus, the user is able to efficiently address the interruption that impacts accessibility of the computing system/framework.

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Matthew Eckstein