Atlassian Corporation Pty Ltd.

Atlassian Inc.

Atlassian Us, Inc.

Matthew David Hunter

Geoff Sims

Michael Fulthorp

Matthew Craig Saxby

Michael David Howells

Jeff Nelson

Mike Ortman

Systems and methods for detecting and managing incidents are disclosed. In one embodiment, a method for detecting an incident includes receiving issue data created for an issue tracking system; analyzing the received issue data over a predetermined interval; determining whether a potential incident has occurred based on the analysis; upon determining that a potential incident has occurred, creating an incident management assistant program; identifying one or more relevant users to communicate an alert to; and communicating the alert to the identified relevant users, the alert including a pointer to the incident management program.

Incident detection and management

Described herein is a computer implemented method for identifying one or more documents of potential relevance to an input query. The method comprises receiving the input query; processing input text from the query to generate an input query vector; accessing document records from a record database, each document record including a document vector; generating a document similarity score in respect of each accessed document, the document similarity score for a given document record being generated using the document vector for the given document record and the input query vector, the document similarity score for a given document record indicating the similarity of the input text to a document that the given document record is in respect of; and identifying one or more potentially relevant document records based on their document similarity scores.

Content discovery systems and methods

A product may be associated with a linked document, a link to which is included in a linking document. Associating the linked document with the product may include accessing document linkage data, identifying a relevant linkage record from the linkage data, using a linking document identifier determined from the relevant linkage record to access linking document information in respect of the linking document, processing the linking document information to identify a first product to which the first linking document relates, and associating the first product with the linked document.

Associating product with document using document linkage data

Described herein is a computer implemented method comprising accessing a document, generating a document vector in respect of the document, and generating a sentence vector for each sentence in the document. The method further comprises calculating a sentence similarity score for each sentence in the document which, for a given sentence, is calculated based on a similarity between the sentence vector for the given sentence and the document vector, and identifying one or more representative document sentences for inclusion in a document summary.

Growing community of inventors

Sydney, Australia

Matthew David Hunter