United Services Automobile Association (usaa)

Matthew Barry Schulz

Gunjan Chandraprakash Vijayvergia

Nathan Mahoney

Justin Leggett

Multiple digital assistants are employed to process requests within a computing environment. An initial request (e.g., voice command) may be received by a first DA. If it is determined that the first DA can handle the request based on one or more terms of the request, a communications session between a user and the first DA is established to handle the request. If it is determined that the first DA is incapable of handling the request, a second DA configured to handle the request is determined.

Cooperative delegation for digital assistants

Techniques are described for cooperative delegation of request processing by digital assistants (DAs) in a computing environment. An initial request (e.g., voice command) may be received by a first DA, and a communication session may be initiated during which the first DA handles the initial request and/or subsequent requests. On receiving a request that it is unable to handle, the first DA may transfer control of the session to a second DA. The second DA may handle the request and/or subsequent requests before passing control of the session back to the first DA or to another appropriate DA. Each handling DA may provide output (e.g., voice output or otherwise) associated with their handling of the various requests during the session. In some instances, transfer of control among DAs may be mediated by a broker based on information describing the different capabilities of various DAs.

Growing community of inventors

San Antonio, TX, United States of America

Matthew Barry Schulz