Ncr Corporation

Massimo Mastropietro

Claudio Cifarelli

Gardiner Arthur

Iain M N Cowan

Callum Ellis Morton

Data is collected for Self-Service Terminals (SSTs) including tallies, events, and outcomes associated with servicing the SSTs. Statistical correlations are derived from the tallies and events with respect to the outcomes. Subsequent collected data is processed with the statistical correlations and a probability for a failure of a component or a part of the component associated with a particular SST is reported for servicing the component or part before the failure.

Self-service terminal (SST) maintenance and support processing

Security rules of a security system include original security scores as conditions for raising alerts. The original security scores are dependent on the underlying scoring mechanism of the security system. When the scoring mechanism is updated to produce new security scores, the security rules are updated ensuring that the alert rates associated with the original security scores match the alert rates associated with the new security scores, which replace the original security scores in the security rules.

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Rome, Italy

Massimo Mastropietro