Telecom Italia S.p.a.

Massimo Chiappone

Danilo Gotta

Daniela Long

Giulio Valente

Fabrizio Bobbio

Nicoletta Salis

Tiziana Trucco

Elio Paschetta

A system for supporting an intervention to be carried out by a human operator on a network apparatus of a communication network is provided. The system includes a terminal device provided with a personal proxy, which is part of the equipment of the human operator. The personal proxy provides to the human operator instructions to carry out the various operations of the intervention, by displaying augmented reality elements overwritten to a live view of the network apparatus. Then, upon execution of each instruction, the personal proxy cooperates with the network management system for checking whether the instruction was properly executed, and reports the outcome to the operator by displaying further augmented reality elements overwritten to the live view of the network apparatus.

Augmented reality for supporting intervention of a network apparatus by a human operator

A system for generating instruction signals arranged in workflow for performing interventions on network equipment included in a communication network, wherein the equipment is associated with resource proxy agents, each responsible for managing a single equipment in the network. The system includes a distributed architecture of intervention management proxy agents to generate the instruction signals. The intervention management proxy agents are interactively coupled with the resource proxy agents, whereby the instruction signals are a function of the status of the equipment in the network on which the interventions are performed.

Method and system for generating instruction signals for performing interventions in a communication network, and corresponding computer-program product

A system for generating instruction signals arranged in workflows or rules for performing interventions on equipment, such as equipment of a communication network, wherein the equipment may be associated with resource proxy agents, each responsible for managing a single equipment. The system includes a distributed architecture of intervention management proxy agents provided with respective workflow-based or rule-based engines to generate the instruction signals, each agent being associated with a terminal device. The intervention management proxy agents may be interactively coupled with the resource proxy agents or with a manager resource associated with the equipment, whereby the instruction signals are a function of the status of the equipment on which the interventions are performed.

Method and system for managing operations on resources of a distributed network, in particular of a communication network, and corresponding computer-program product

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Turin, Italy

Massimo Chiappone