Fujitsu Corporation

Masataka Mukaihara

Yuji Ito

Tomoyuki Uekado

Shinichi Kuranari

Kazuo Mizuta

Miwa Kususe

Akihiro Kodama

Tatsuyuki Takeuchi

Norio Nakamoto

Takayuki Nakamura

Hiroya Tomita

Keiichirou Etou

Takaki Nakamatsu

Masatoshi Kaneko

Takeshi Fumeno

In the presence information management method of the present invention, the e-mail address of the user and the terminal address of a terminal are extracted upon receipt of an e-mail transmission request, the e-mail address and terminal address correspondence table is retrieved by using the extracted e-mail address, and the extracted terminal address is registered in the e-mail address and terminal address correspondence table if the retrieved terminal address does not correspond to the extracted terminal address. Thus, the user can automatically update presence information with his/her e-mail transmission request.

Location information management method and location management system

A load balancer includes a configuration information receiving unit that receives configuration information having address information of all the servers to which a request is directed and the type of service provided by each server, a load balance setting unit that configures so that a request transmitted from a client is transmitted to one of the servers corresponding to a service type specified in a message in accordance with the configuration information, and a band setting unit that calculates the number of the servers for each service type in accordance with the configuration information and assigns a band of a line to each service in accordance with the calculated number.

Load balancer having band control function and setting method thereof

A load distribution device that receives processing requests from terminals and that allocates and transfers the processing requests to at least one of a plurality of servers. The load distribution device includes a monitoring unit, a request receiving unit, an update server determining unit, a distribution ratio setting unit, a load distribution unit, a notification unit and an update completion detecting unit, whereupon receipt of a notification that the update of the server to be updated is completed, the update server determining unit determines that the update to the server to be updated is completed, determines a new server to be updated and a new server to be updated next, and instructs the distribution ratio setting unit to set the distribution ratios.

Load distribution method, load distribution device, and system including load distribution device

To collectively manage user networks connected to a virtual private network (VPN) without such time and effort necessary for an operation management server to be ready for an expansion MIB for each of vendors. Provided is a network management system, including: a first edge router, an operation management server and a second edge router which connects to the first edge router, the second edge router being included in the network constituted for each of the user groups, wherein the first edge router includes: collecting unit for collecting management information regarding constituent elements of the network constituted for each of the user groups from the second edge router on the network constituted for each of the user groups, unit for storing the management information in correspondence with the virtual private network for each of the user groups, and unit for returning the management information when receiving, from the operation management server, a request for the management information brought in correspondence with the virtual private network for each of the user groups, and the operation management server includes requesting unit for designating the virtual private network for each of the user groups and requesting the first edge router to return the management information regarding the constituent elements of the network constituted for each user group connected to the virtual private network.

Network management system, and network management method

The present invention relates to an incoming call processing method for enabling immediate answering of the greatest possible number of incoming calls without generating unserviced phone calls, by determining whether to answer the incoming call immediately or to answer the incoming call at a later time at which the volume of incoming call traffic intensity is light. To this end, the method includes a call receiving step for causing an electronic exchanger to receive an incoming call, an incoming call acceptance step for determining whether to answer the incoming call received in the call receiving step immediately or to answer the incoming call at a later time at which the volume of incoming call traffic intensity is light, and an answer step for answering the incoming call according to the type of answer determined by the incoming call acceptance step.

Incoming call processing method, incoming call processing apparatus, and computer-readable recording medium having an incoming call processing program recorded thereon

A channel reservation control system which reserves data channels in an appropriate manner to ensure the subsequent call set-up operations in automatic call distribution services. A channel allocation unit determines how many data channels should be reserved for a specific group of subscribers who may wish to use such reserved bandwidth. Then, a reservation request transmission unit makes a provisional reservation for as many data channels as determined by the channel allocation unit, and transmits a reservation request message to initiate the reservation of those data channels. Upon receipt of this reservation request message, a recipient-side reservation unit establishes channel reservation on the side of call recipients by securing the requested data channels for exclusive use by the specific group of subscribers. Then, a channel reservation acknowledgment unit returns a channel reservation acknowledgment message to notify the originator-side reservation unit about the data channels reserved by the recipient-side reservation unit. On the side of call originators, an originator-side reservation unit establishes the channel reservation by securing the data channels for exclusive use by the specific group of subscribers, in response to the channel reservation acknowledgment message.

Method and system for controlling reservation of data channels in automatic call distribution services

A system for controlling automatic call distribution service in a network in which call processing systems are connected via a control channel and a communication channel includes a pseudo-ACD-call-placement requesting unit which sends a request for pseudo-ACD-call placement from a control station to satellite stations via the control channel, wherein the control station is one of the call processing systems that receives a call from an exterior of the network, and satellite stations are the call processing systems other than the control station, a pseudo-ACD-call-placement-request accepting unit which accepts the request at the satellite stations so that a pseudo-ACD call is placed in queue in the satellite stations, and an inter-station-communication-path establishing unit which establishes a communication path via the communication channel between the control station and one of the satellite stations when the one of the satellite stations has an available receiver to respond to the pseudo-ACD call placed in the queue thereof.

System for controlling automatic call distribution service

There is disclosed an incoming call transfer controller for performing control so as to transfer a call incoming to a certain telephone terminal to another terminal. The incoming call transfer controller comprises an incoming call non-response transfer request detecting unit for detecting an incoming call non-response transfer request transmitted from the telephone terminal by a specified transfer operation performed on the former telephone terminal, a line number data creating unit for creating line number data regarding an incoming call to be transferred for each line number of the telephone terminal as a transfer control terminal on which the non-response transfer operation was performed, a transfer destination data creating unit for creating transfer destination data regarding the incoming call for each line number of the transfer control terminal and a transfer execution control unit for deciding a line number for the incoming call to be transferred and a transfer destination telephone terminal for a call incoming to the line number and transferring the incoming call to the transfer destination telephone terminal. Thus, a call incoming to the optional (alternatively, all) line number(s) of the telephone terminal capable of handling a plurality of line numbers can be transferred to a desired transfer destination telephone terminal.

Incoming call transfer controller and incoming call transfer control

A method of controlling silent monitoring of a group in an electronic exchange accommodating a terminal of a monitoring individual and terminals of individuals to be monitored, wherein a call between a prescribed individual to be monitored and a customer is allowed to be monitored by the monitoring individual. The individuals to be monitored are divided into groups, groups to be monitored are allocated to the monitoring individual and this information is entered into a call controller of the electronic exchange. The call controller observes, group by group, call-in-progress/call-not-in-progress status of the individuals to be monitored and allows the monitoring individual to automatically monitor, in succession, calls between customers and call-in-progress individuals to be monitored belonging to the monitoring target groups allocated to the monitoring individual.

Growing community of inventors

Fukuoka, Japan

Masataka Mukaihara