Ricoh Company, Ltd.

Masaichi Niro

Tetsuro Motoyama

Shigeru Suzuki

Masaaki Ishikawa

Satoru Tomita

Hiroshi Shimura

Yasushi Abe

Yutaka Kodama

Takashi Yokota

Shigeru Yamazaki

Taeko Ishizu

Kunihiko Ikeda

Akira Shimura

Motohiro Kuroda

Takashi Morita

Haruhiko Nagayama

Yoshio Maniwa

Daisuke Abe

A method, system, and program product for communicating with machines and end users connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and an end user or a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device by an end user to either a resource administrator or to a service center on the Internet through a firewall.

Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users

An image processing apparatus includes an obtaining unit, an area setting unit, and an adding unit. The obtaining unit obtains an adding method by which additional information is to be added to image data containing content information. The area setting unit sets an additional-information area to which the additional information is to be added based on the adding method and the content information. The adding unit adds the additional information to the additional-information area by the adding method.

Apparatus, method, and computer product for image processing

An image processing device including an area generation unit configured to generate a supplemental data-embedded area in image data having content data separate from an area occupied by the content data, and a data embedding unit configured to embed supplemental data in the supplemental data-embedded area.

Image processing device, image processing method, program, and recording medium

A method, system, and program product for communicating with machines and end users connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and an end user or a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device by an end user to either a resource administrator or to a service center on the Internet through a firewall. The message may be sent directly to the resource administrator station if an urgent need of the end user is indicated, so that a communication may be sent either directly to the end user or to a device driver so that the device driver may communicate the message to the end user. For example, an end user may have exceeded a predetermined limit of resource usage, and needs to be informed. For routine information, the service center may manage all the resources on an intranet and may send predetermined types of information such as summary information regarding usage of network resources to the end user using e-mail.

A method, system, and program product for communicating with machines connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device to either a resource administrator or to a service center on the Internet through a firewall. The message may be sent directly to the resource administrator station if urgent service is needed by the device. For routine information, the service center may manage all the resources on an intranet and may send predetermined types of information to the resource administrator using e-mail.

Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to a resource manager

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Kawasaki, Japan

Masaichi Niro