Canon Kabushiki Kaisha

Masahiro Hadano

Koji Yoshida

Tomohiro Ishihara

Takahiro Onsen

Naoki Shimada

A printing system, when information about an image forming apparatus is registered in a printing service apparatus or when information about the image forming apparatus already registered in the printing service apparatus is updated, determines whether firmware installed in the image forming apparatus corresponds to the printing service apparatus. If the firmware installed in the image forming apparatus is determined not to correspond, the printing system determines whether firmware corresponding to the printing service apparatus exists in firmware of the image forming apparatus distributed by the distribution server. If the firmware corresponding to the printing service apparatus is determined to exist and when that firmware is distributed from the distribution server to the image forming apparatus, the printing system installs the distributed firmware.

Printing system, printing service apparatus, image forming apparatus, control method, and storage medium

An information processing device transmits, to a plurality of image forming devices, a registration request to the service providing device, and receives location information for accessing the service providing device corresponding to each the image forming device from among the plurality of image forming devices that have received the registration request, accesses the service providing device on the basis of the received location information, and receives and displays an authentication screen for inputting authentication information. After authentication information has been input on the displayed screen, a user corresponding to the authentication information and the plurality of image forming devices are associated with each other and managed by the service providing device.

Information processing device, image forming device, printing system control method, and storage medium for searching, retrieving image forming devices that are collectively registered on a service providing device

An information processing apparatus in which a preset associated with a driver is registered, comprises a preset acquisition unit that acquires information regarding a preset registered in the information processing apparatus; a function acquisition unit that acquires information regarding a function of a printer that corresponds to a driver associated with the preset; a determination unit that compares information regarding a plurality of presets and determines whether or not the presets have the same parameter for a common setting item; and a registration unit that, if a function related to a setting item that is a difference included in only one of the presets is not held by a printer that corresponds to a driver associated with the other presets, registers only the preset including the setting item that is the difference in the information processing apparatus in association with a plurality of drivers associated with the plurality of presets.

Information processing apparatus, control method, and computer-readable medium

An information processing apparatus that is connectable via a network to a print server and a printer having at least one print function of local printing and printing mediated by the print server, comprises: a search unit configured to search for a printer connected to the network; a determination unit configured to determine whether a printer detected by the search unit has both the print functions of local printing and print server-mediated printing; and a display unit configured to display, for each print function, a printer determined by the determination unit to have both the print functions.

Information processing apparatus, control method thereof and computer-readable medium

The service providing device transmits a registration screen to the information processing device upon receipt of a registration request of an image forming device from the information processing device, transmits a command for causing the information processing device to search the image forming device and to respond to the service providing device with a search result upon receipt of an instruction from the information processing device via a registration instruction unit displayed on a registration screen, registers the image forming device depending on information included in the search result responded according to the command, and initiates communication with the registered image forming device.

Service providing device, printing system control method, and storage medium

A management apparatus which manages a printing apparatus calculate the number of confirmation sheets printed out for confirmation printing from the number of sheets to be printed which is based on a print request and an actual performance number of sheets printed out based on history information of a job corresponding to the print request from the printing apparatus, and analyzes an abnormality of the printing apparatus when it is analyzed that a job whose number of printed confirmation sheets exceeds a predetermined reference value frequently occur.

Management apparatus and method for analyzing an abnormality of a state of an image forming apparatus

An information processing apparatus is configured to communicate with an image forming apparatus. The image forming apparatus includes a toner supply unit having a stationary toner container and a replaceable toner container. The information processing apparatus includes a first receiving unit configured to receive from the image forming apparatus a toner-low notification with respect to the stationary toner container, a second receiving unit configured to receive from the image forming apparatus a replaceability notification with respect to the replaceable toner container, and a management unit configured to manage a stock quantity of the replaceable toner containers based on the toner-low notification received by the first receiving unit and the replaceability notification received by the second receiving unit.

Information processing apparatus, information processing method, and information processing system

A first image processing apparatus detects pressing of a call button, and issues call-button pressing identifying information serving as request identifying information. The first image processing apparatus searches for another image processing apparatus, and when detecting a second image processing apparatus, the first image processing apparatus transmits the issued call-button pressing identifying information to the detected second image processing apparatus. Furthermore, the first image processing apparatus transmits the call-button pressing identifying information serving as the request identifying information and image processing apparatus identifying information of the first image processing apparatus to a management apparatus. When detecting pressing of a call button of the second image processing apparatus, the second image processing apparatus transmits the call-button pressing identifying information received from the first image processing apparatus and image processing apparatus identifying information of the second image processing apparatus to the management apparatus.

Monitoring system, image processing apparatus, and method for request processing

The present invention is to perform authentication to enable linkage among a plurality of different applications providing a service. For example, an authentication server of an embodiment of the present invention is an authentication sever shared among a plurality of different applications providing a service by using the WWW, which is configured to perform user authentication in response to a request from one of the applications, to determine whether an authentication ID associated with a user who succeeded in the authentication is stored in an authentication database, which stores an authentication ID and user's status-of-use information associated with each other, if the authentication succeeded, and to inform the application, which requested for the user authentication, of user's status-of-use information associated with the stored authentication ID to cause the application to perform a process according to the status-of-use information, if the authentication ID associated with the user is determined to be stored.

System, method, program and storage medium for providing service

In an e-mail processing system with a predetermined limit on the number of destination addresses of a piece of e-mail to be sent, the present invention determines whether the number of destination addresses of a piece of e-mail being viewed to be returned to everyone exceeds the predetermined limit when directed to be returned to everyone for the e-mail being viewed, and generates a piece of return mail creation screen with predetermined addresses in the e-mail being viewed being set as destinations of the piece of return mail when the predetermined limit is determined to be exceeded and generates a piece of return mail creation screen with everyone's address for the piece of e-mail being viewed being set as a destination of the piece of return mail when the predetermined limit is determined not to be exceeded. This configuration improves viewability and operability, for example, when a user directs to create a 'Return to Everyone' mail. This configuration can increase the number of users to be provided with the service.

Growing community of inventors

Yokohama, Japan

Masahiro Hadano