Bank of America Corporation

Maryann Mangini

Debashis Ghosh

Kurt Newman

David Joa

Thayer S Allison

Mark V Krein

Yanghong Shao

Elaine C Marino

Joy M Tarquin

Techniques for bridging data from business support units, e.g., call centers and marketing operations, with a data warehouse to augment and enrich pre-existing customer information. Unstructured data is received with incomplete integration information. A data key is created from the unstructured data, and the unstructured data is integrated with the structured data in a data warehouse based on the data key. Unstructured data can assume different forms of data, including recorded audio data, facial image data, and iris image data. At least one customer identifier is extracted from the unstructured data by data mining. A data key is subsequently created from the at least one customer identifier. Incomplete integration may include partial integration information or may not include any integration information.

Unstructured data integration with a data warehouse

Growing community of inventors

Newark, DE, United States of America

Maryann Mangini