Hsbc Technology & Services (usa) Inc.

Hsbc Technologies Inc.

Martin Hayes

Paris F Roselli

Ronald M Lesandro

John P Flood

Michael J Sullivan

Trevor Johnson

Sonu Gupta

Darrick R Brooks

Darren P Loveday

Michael R Antognoli

Richard Gemma

Yilu He

Srinivas Lakshman

Atakorn Tangtrakul

Anil Diwan

Hitendrakumar Sanghavi

Philip C Manning

Paul Dodd

Srinivas Laksham

Ewan C Hutton

Neil T Parsons

The present invention provides, in alternative embodiments, a computer architecture and/or computer implemented methods for account opening. In some embodiments, an integrated, component-based technology platform, globally standardized, business configurable account opening processes are separate and decoupled from the user interface screens and are directly manageable by business functionality and/or personnel. In various embodiments, the invention provides pause and resume, save and retrieve, cross-channel, metrics, audit tracking, data logging, and/or straight-through processing capabilities for account opening.

Account opening computer system architecture and process for implementing same

An application processing engine computer system is configured to process an application for at least one of a product and service using a plurality of coordinated, configurable services. The application processing engine includes an application data management service, an application process flow management service, a decisioning service, an application processing host service, an application activity monitoring service, a queue management service and/or a system maintenance service. Various embodiments are described, including a computer implemented method for processing an application using an application processing engine component and/or module.

Computer architecture and process for application processing engine

An integrated customer communications computer system is configured to provide outbound customer communications. The communications computer system generates documents associated with the communications in a predefined format, in real-time or in batch, by merging templates comprising static data received from a template repository, dynamic data received from at least one component of an account opening system, and static content for the templates received from a content repository. The communications computer system includes a communication manager, a plurality of transmission channels, an interface for managing the templates and the content, and a document repository. Various embodiments are described, including a computer implemented method of providing customer communications using an integrated customer communications component and/or module.

Integrated customer communications computer system and process for implementing same

A metrics computer system is configured to collect and analyze metrics from a plurality of account opening data sources including at least one component of an account opening system and a local entity storing account opening data. The metrics computer system includes a data acquisition layer, a data processing layer, and/or an information delivery layer. Various embodiments are described, including a computer implemented method for collecting and analyzing metrics using a metrics component and/or module.

Computer metrics system and process for implementing same

The present invention provides, in alternative embodiments, a computer architecture and/or computer implemented methods for account opening. In some embodiments, the invention provides an integrated, component-based technology platform in which globally standardized, business configurable account opening processes are separate and decoupled from the user interface screens and are directly manageable by business functionality and/or personnel. In various embodiments, the invention provides pause and resume, save and retrieve, cross-channel, metrics, audit tracking, data logging, and/or straight-through processing capabilities for account opening.

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New York, NY, United States of America

Martin Hayes