Unify Gmbh Co. Kg

Ringcentral, Inc.

Martin Glaser

Claus Rist

Michael Volkmann

Michael Willmann

Bernd Gronostay

In a telecommunication system comprising multiple switching nodes () having a respective local server (C, C, C) and associated terminals (D, D, D, D) located within a network and a central DSS server (DSS) for controlling the telecommunication system by using a general switching protocol, the terminals (D, D, D, D) of a switching node () are controlled by the local server (C, C, C) under a local protocol comprising control commands for node-internal call pickup. The pickup of a call directed from a third terminal (D) to a first terminal (D) assigned to a first switching node () through a second terminal (D) assigned to another, second switching node () occurs across nodes by using the general switching protocol through transferring the control commands provided in the local protocol for call pickup to the general switching protocol and providing them across nodes through the central DSS server (DSS) to the multiple switching nodes () located within the network, and converting the registration of a terminal (D, D, D, D) for call pickup provided in the local protocol to the general switching protocol and forwarding it to the central DSS server.

Method for establishing a telecommunication connection in a telecommunication system and telecommunication system

A computer implemented method can include sending additional information concerning an upcoming event to a conversion unit for generation of an appointment reminder for the upcoming event that is to be sent to one or more endpoints. A telecommunication platform can process the appointment reminder to send a visual and/or audible signal to a user via one or more endpoint devices so that the reminder can be processed and responded to via at least one of the endpoint devices.

Method for automatically transmitting an imminent event via an interface to a terminal point associated with a user, and a conversion device designed therefor

In a telecommunication system comprising multiple switching nodes () having a respective local server (CCC) and associated terminals (DDDD) located within a network and a central DSS server (DSS) for controlling the telecommunication system by using a general switching protocol, the terminals (DDDD) of a switching node () are controlled by the local server (CCC) under a local protocol comprising control commands for node-internal call pickup. The pickup of a call directed from a third terminal (D) to a first terminal (D) assigned to a first switching node () through a second terminal (D) assigned to another, second switching node () occurs across nodes by using the general switching protocol through transferring the control commands provided in the local protocol for call pickup to the general switching protocol and providing them across nodes through the central DSS server (DSS) to the multiple switching nodes () located within the network, and converting the registration of a terminal (DDDD) for call pickup provided in the local protocol to the general switching protocol and forwarding it to the central DSS server.

A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained.

Method for optimal utilization of an application-controlled queue for calls that is provided in a telecommunication system

A method for transferring control of an existing multi-participant conversation in which at least two communication terminals are connected to each other through a data connection to a conference control application can include the following steps: establishment of a virtual conference room that serves as an anchor point for the application and can be a virtual participant in the conference, switching of the conference room into the existing data connection and assignment of the master role to the conference room. A signal generated by the application can cause the switching of the conference room into the existing data connection and the assignment of the master role to the conference room.

Method for transferring control of a conference call

A method for establishing a telecommunications link (C, C, C) for a user to whom a first communications terminal is allocated. According to said method, an allocation information is made available to a control program running on a server for establishing the telecommunications link in which information a first allocation is defined for the first communications terminal as specified by the user. The first allocation can define an allocation of a second communications terminal to the first communications terminal. The telecommunications link can be established in accordance with the first allocation, using the second communications terminal instead of the first communications terminal. The allocation information can include a second allocation by which the first communications terminal can be signaled as being the only terminal used by the user in the established telecommunications link.

Method and system for establishing a telecommunications link

Disclosed is a method for establishing a telecommunications link (C, C, C) for a user to whom a first communications terminal (D) is allocated. According to said method, an allocation information is made available to a control program () running on a CTI server () for establishing the telecommunications link (C, C, C), in which information a first allocation () is defined for the first communications terminal (D) as specified by the user, said first allocation defining an allocation of a second communications terminal (D, D) to the first communications terminal (D). The telecommunications link (C, C, C) is established by the control program () in accordance with the first allocation, using the second communications terminal (D, D) instead of the first communications terminal (D). The method is characterized in that in the allocation information a second allocation () is defined, by which the first communications terminal (D) is signaled to the control program () as being the only terminal used by the user in the telecommunications link established (C, C, C). The invention further provides a corresponding system.

Method and system for establishing a telecommunications link in accordance with allocation information

The invention relates to a method for establishing a telecommunications link (C, C, C), controlled by a control program (), with a second communications terminal (D), according to which a CTI service is made available to the first communications terminal () by a CTI server () in a CTI domain allocated to said CTI server (), and the second communications terminal (D) is located outside the CTI domain and by way of a proxy (Trk) situated within the CTI domain is linked to the CTI server (). The control program () is linked to the CTI server () by way of an intermediate functional unit (). The intermediate functional unit () signals to the control program () that the second communications terminal (D) instead of the proxy (Trk) is linked into the established telecommunications link (C, C, C) as the telecommunications terminal. The intermediate functional unit () instructs the CTI server () to carry out the CTI service on the proxy (Trk) in accordance with the control program (). Furthermore, an intermediate functional unit (extra domain device, CSP) can be implemented as additional server or middleware. The invention further provides a corresponding system.

Method and system for establishing telecommunications links

A method for calling up a media file wherein the content of the called up media file is presented unrequested to the user of one of the multiple telecommunication terminals via a connection established with a telecommunication terminal includes provisioning of an interface in the telecommunication control unit such that the media file stored outside a telecommunication system can be accessed via the interface. The establishment of the connection can also include installation of a media assignment target in the telecommunication control unit central to the telecommunication system, selection of the media assignment target by one of the multiple telecommunication terminals and placement of a link to the media file in the telecommunication control unit by means of which the media file is assigned, and call-up of the media file by the telecommunication control unit via the interface using the link placed in the telecommunication control unit.

Method for calling up a media file in a telecommunication system, computer program product for executing the method, and telecommunication system for calling up the media file

The invention concerns a method for transferring control of an existing multi-participant conversation (), in which at least two communication terminals (D, D, D) are connected to each other through a data connection (C, C, C), to a conference control application (KS). The method comprises the following steps: Establishment of a virtual conference room (CR) that serves as an anchor point for the application (KS) and can be a virtual participant in the conference, switching () of the conference room (CR) into the existing data connection (C, C, C), and assignment () of the master role to the conference room (CR), wherein a signal generated by the application (KS) causes the switching () of the conference room (CR) into the existing data connection (C, C, C), and the assignment () of the master role to the conference room (CR).

Growing community of inventors

Bergkamen, Germany

Martin Glaser