Wells Fargo Bank, N.a.

Marria Rhodriquez

Darius A Miranda

Chris Theodore Kalaboukis

Wayne Barakat

Darrell Lee Suen

Paul Vittimberga

Alan W Hecht

Adnan Khan

Gregory John Hansen

Nathan Craig Bricklin

Kathleen E McGinn

Ryan Benjamin Miller

Andres J Saenz

John T Wright

Laura Marie Fontana

Duc M Trinh

Yon Wing Lee

Sotirios K Barkas

Sadie Salim

Marjorie S Anzalone

Samundra Timilsina

Evelyn Ujanen

Thomas E Gross

Amita Kheterpal

Tleytmas N Stephenson

Daniel Oshima

Samuel Ostler

Machu J Latorre

Brian Michael Pearce

Steven E Puffer

Ann M Kirk

Javier S Silva

Yvette Hatton

Ha M Duong

Gerardo Costilla

Traci H Nguyen

Michael H Chang

Jennifer Greene

Tracy Chan

Haritha Devarajan

Cong Phan

Ellen Fabini

This disclosure provides systems and methods for matching a customer with a service representative. A request for service can be received from a customer. A first service interaction can be initiated between the customer and a first service representative. A customer sentiment metric can be determined during the first service interaction. The customer sentiment metric can indicate a level of customer satisfaction during the first service interaction. A second service representative suitable for fulfilling the customer's request for service can be identified, based at least in part on the customer sentiment metric. A second service interaction can be initiated between the customer and the second service representative, responsive to the identification of the second service representative.

Efficient condition-based linking of communication sessions

An example method includes receiving an encrypted biometric enrollment data and user identifier data. The encrypted biometric enrollment data includes at least one biometric enrollment sample from a user encrypted using an encryption key. The encryption key is generated based on a user secret and the user identifier is associated with the user. The user identifier is matched with a stored user secret. A decryption key is generated based on the stored user secret. The encrypted biometric enrollment data is decrypted using the decryption key. The at least one biometric enrollment sample is retrieved from the decrypted biometric enrollment data. The at least one biometric enrollment sample is processed using a biometric processing algorithm to generate a biometric reference template. A biometric reference template identifier uniquely identifying the biometric reference template is generated. An encryption key is generated based on the stored user secret and encrypts an enrollment confirmation message.

Systems and methods for an authorized identification system

A method includes generating an alias that obscures identity information of a user by a remote provider computing system and receiving information relating to a prospective transaction via a digital funding group client application associated with a user computing device and communicatively coupled to the remote provider computing system via a network. The method further includes monitoring a system idle timer of the user computing device and resetting the system idle timer at predetermined time intervals, thereby maintaining the user computing device in active mode. The method further includes, while maintaining the user computing device in active mode, performing an electronic search for a sponsorship opportunity via the network, receiving a search result dataset via the network, generating a displayable result set based on the search result dataset, and rendering the displayable result set on a display. The displayable result set includes at least one prospective sponsor.

Systems and methods for private loan creation

A computing system may be configured to determine payment details for funds transfers from unstructured sets of data. The system may maintain historical transaction information associated with each of a plurality of users. The system may receive data associated with a transaction. The system may identify a user associated with the data, wherein the user is one of the plurality of users. The system may determine, based on contextual information of the data and the historical transaction information associated with the user, payment details about the transaction. The payment details may include a payment amount and one or more recipients. The system may execute a funds transfer for the payment amount from a source account associated with the user to one or more destination accounts associated with the one or more recipients.

Determining payment details based on contextual and historical information

A smart inventory service provider system is provided. The system comprises a network interface configured to communicate data over a network and a processing circuit. The processing circuit comprises one or more processors coupled to non-transitory memory. The processing circuit is configured to receive inventory item data associated with an inventory item from a user mobile device and to associate the inventory item data with a user account in a user inventory database. The processing circuit is further configured to monitor a frequency of usage of the inventory item and to transmit a message to an external computing system soliciting a transaction offer related to the inventory item based on the frequency of usage of the inventory item. The processing circuit is further configured to, upon receiving the transaction offer from the external computing system, transmit the transaction offer to the user mobile device.

System and method for smart inventory capture

Examples described herein relate to determining an actual, updated goal of a user based on emotional response data captured while an initial goal is visualized or otherwise perceived by the user, including determining an initial goal of a user, displaying an initial video depicting the initial goal, tracking, with an emotion-tracking device, emotions of the user while the video is displayed by the output circuit by determining emotional response data captured by the emotion-tracking device, updating the initial goal based on the emotional response data to determine an updated goal, and displaying the updated goal.

Systems and methods of interactive goal setting tools

Systems, methods, and computer-readable storage media utilized for authorizing transactions without a payment card present. One method includes receiving a habitual transaction request including a customer indicator and identifying characteristics of the habitual transaction request. The method further includes identifying, utilizing the customer indicator, habit information of a customer and authenticating the habitual transaction request based on the characteristics of the habitual transaction request conforming with the habit information. The method further includes, in response to authenticating the habitual transaction request, authorizing the habitual transaction request and receiving a non-habitual transaction request including the customer indicator. The method further includes determining that the customer is active, and the customer indicator is approved to conduct a non-habitual transaction and authorizing the non-habitual transaction request based on the determination and the customer indicator being approved to conduct the non-habitual transaction and transmitting a notification indicating the non-habitual transaction request was authorized.

Systems and methods for authorizing transactions without a payment card present

A method of performing an off-us deposit with reversal is provided. The method includes receiving, by a depository bank computing system associated with a depository bank, a request identifying an amount of a transfer of funds from a paying bank, different from the depository bank, into an account associated with a customer of the depository bank. The method further includes crediting, by the depository bank computing system, the account of the customer of the depository bank by the amount of the transfer of funds. The method further includes determining, by the depository bank computing system, a need for a reversal of the transfer of funds from the account of the customer of the depository bank. The method further includes reversing, by the depository bank computing system, the transfer of funds from the account of the customer by the amount of the transfer of funds.

Real-time interbank transactions systems and methods

A method for encouraging saving towards a financial goal for an individual includes receiving on an electronic computing device one or more personal media elements from the individual. A receipt from a purchase by the individual is received. The receipt includes information relating to the purchase made by the individual. Information from the receipt relative to the financial goal is analyzed. At least one of the one or more personal media elements is selected for presentation with the receipt. The at least one of the one or more personal media elements selected is related to an effect of the purchase on achieving the financial goal.

Receipt capture with goal encouragement

A computing system predicts a need of a customer based at least in part on a location of the customer, recommend a physical location to the customer based on the predicted need using location-based costs of living, and recommending offers to merchants based on historical activities of a plurality of customers.

Predicted location offers leveraging community based cost of living recommendations

Systems and methods related facilitating default sharing between frequently used line of business products according to one or more example embodiments are shown. Such systems and methods make use of sharing of information between the line of business products. In some embodiments, this sharing of the data between line of business products facilitates a universal portal that may be personalized and/or customized in function and appearance. In some embodiments, the universal portal is an application on a user device that, at least, provides access to other applications running on the user device in a consolidated manner as well as additional functions present in the universal portal itself. In some embodiments, visual aspects of the presentation of applications and functionality are changed in the universal portal based on information that has been shared between different line of business products.

Default sharing between frequently used line of business products

A user mobile device includes a network interface, an input/output ('I/O') device configured to exchange data with a user, the I/O device including a display device configured to present a graphical user interface to the user, an imaging device configured to generate image data; and a processing circuit. The processing circuit comprising a memory and a processor. The memory stores instructions that cause the processor to receiver user photograph data including multiple photographs of the user, determine an emotive state of the user in each of the photographs, categorize each photograph into at least a user positive emotion category and a user negative emotion category, receive spending behavior data, generate a user spending alert based on the spending behavior data including a photograph from at least one of the user positive emotion category and the user negative emotion category, and present the spending alert to the user.

Financial alert system based on user photographs associated with user spending behavior

Systems and techniques for automated voice assistant personality selector are described herein. A task may be identified that is to be completed by a user of a voice-enabled virtual assistant. A response may be output in connection with the task using a default personality for the voice-enabled virtual assistant selected based on the task. A task completion checkpoint may be determined for the task. It may be identified that the task completion checkpoint has not been reached. A personality profile of the user may be compared to personality data of a set of voice-enabled virtual assistant profiles corresponding to respective members of a set of available voice personalities for the voice-enabled virtual assistant. An escalation personality may be selected for the voice-enabled virtual assistant based the comparison and the task. Commands for facilitating user completion of the task may be transmitted via the voice-enabled virtual assistant using the selected escalation personality.

Automated voice assistant personality selector

Examples described herein relate to apparatuses and methods of determining an optimal viewing layout of a content item on a computing device based on user preference data. The method includes receiving a request for a content item associated with an account of a user. The method includes selecting a template having a set of elements for generating a content item. The method includes selecting a content item dataset associated with the content item. The method includes generating layout data based on the content item dataset and the selected template. The method includes sending the layout data, causing operations comprising assembling the content item for display in an application based on the layout data, and gathering user preference data in response to an interaction of the user with the displayed content item. The method includes updating the template based on the user preference data.

Bill presentment based on a user learning style

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San Francisco, CA, United States of America

Marria Rhodriquez